➢ Post-Installation Feedback
Conduct customer feedback calls after installation of Whitelion home automation systems.
Verify installation quality, system functionality, and customer understanding of product usage.
Ensure customers are satisfied with the installation team and overall experience.

➢ Post-Service Feedback
Take feedback after service visits / maintenance calls.
Evaluate engineer performance, response time, and issue resolution quality.
Capture customer concerns, recurring issues, or dissatisfaction.

➢ Customer Engagement
Maintain skilled and positive communication with customers.
Guide customers on basic usage of smart home systems, if required.
Build solid and long-term customer relationships.

➢ Complaint Handling & Escalation
Identify service gaps and customer complaints.
Escalate critical issues to technical or service teams.
Ensure timely closure of issues with proper follow-ups.





➢ CRM & Data Management
Record all customer interactions and feedback in CRM systems.
Maintain accurate data on installation and service experience.

➢ Reporting & Insights
Prepare daily/weekly reports on:

> • Customer satisfaction (CSAT)
>
> - Feedback trends
> - Common service/product issues

• Suggest improvements to enhance installation and service quality.

Benefits

➢ Excellent communication skills (Hindi & English; regional language preferred)

➢ Solid listening and problem-solving ability ➢ Customer-first mindset with empathy ➢ Basic understanding of IoT / home automation systems preferred ➢ CRM and MS Excel knowledge ➢ Good follow-up and coordination skills

📌 Customer Relationship Executive Surat (India)
🏢 WHITELION SYSTEMS
📍 India