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As a Developer Team Lead, you will serve as a strategic leader and resource for the email production team and central point of contact for the onshore team for all questions production. You will provide guidance and support throughout the email marketing production lifecycle; from intake to deployment. Your main priority is to lead your team to produce email marketing campaigns with quality on time and without errors. You will also be the driving force for continuous quality improvement.

Position Responsibilities:
Manage E2E email campaign production process
Lead production team (consisting of HTML developers and QA / Workflow specialists) throughout campaign creation process, addressing ad hoc concerns or issues
Maintain delivery timeline by managing and supporting production team




Assess final deliverables for accuracy and triage technical updates necessary for resolution
Responsible for timeliness and quality of the final asset delivery.
Serve as offshore production point of contact
Be the PoC for the onshore team (CSM, APL), communicate project status, communicate project details, assess feasibility of timeline changes and change requests
Collaborate cross-functionally with technical and non-technical teams
Represent needs of the production teams to the onshore team
Managing localization process
Submitting, receiving and actioning campaign localization requests
Ensuring timely turnaround of localization requests, troubleshooting and proactive problem solving, in case some languages experience delays or unreasonably long timelines.
Manage operational reporting
Facilitate operational reporting such as total and project level capacity utilization, post-production error measurement, cha

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🏢 Google Operations Center
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