Overview:
The L2 Application Support Consultant plays a crucial role in providing technical support for applications and systems to ensure smooth operations and customer satisfaction. They are responsible for investigating and resolving complex issues, collaborating with various teams, and maintaining documentation.

Detailed JD

Role: L2 Application Support Consultant
Location: Mumbai/Pune/Bangalore/Chennai
Experience : 3 to 6 years
Work Mode: Work from Office
Notice period: Immediately or max 10 days.
Domain - Production Support

Required Skills:
· Java,
· PL/SQL,
· Unix,
· Azure Cloud,
· DevOps

Other Skills:

Application Support Experience

Key Responsibilities:
Provide technical support and troubleshooting for application issues
Investigate and analyze complex problems, implementing effective solutions
Collaborate with L1 support and development teams to escalate and resolve issues
Ensure timely and effective communication with customers regarding support issues




Perform root cause analysis and provide permanent solutions for recurring problems
Contribute to the creation and maintenance of support documentation and knowledge base
Participate in on-call support rotation and handle critical incidents
Manage and prioritize support tickets and escalations
Conduct regular system monitoring and performance optimization
Participate in application deployment and release management processes
Stay updated with the latest technologies and industry trends relevant to application support
Assist in the training and mentorship of junior support staff
Collaborate with cross-functional teams to improve overall system and application performance
Contribute to the continuous improvement of support processes and procedures
Adhere to SLAs and KPIs related to application support and incident management

Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field
3+ years of experience in application supp

📌 Application Support Consultant Mumbai
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📍 Mumbai