About the Role

We are looking for a proactive and customer-focused professional for the role of Customer Support & Operations Executive – Technical Compliance & Retention. The candidate will be responsible for handling customer queries, ensuring compliance-related coordination, managing operational support activities, and improving customer retention through effective communication and issue resolution.

Key Responsibilities
Handle customer support queries through calls, emails, and chat.
Coordinate with internal teams for technical compliance and operational processes.
Maintain customer records, documentation, and compliance-related data.
Ensure timely resolution of customer concerns and escalations.
Support retention activities by building strong customer relationships.
Follow up with clients regarding renewals, documentation, and service updates.
Prepare operational reports and maintain MIS data.




Ensure smooth onboarding and post-sales support for customers.
Work closely with sales and operations teams for seamless customer experience.

Required Skills
Positive communication and interpersonal skills.
Basic understanding of operations and customer handling.
Knowledge of compliance processes and documentation management.
Ability to manage multiple tasks and work in a rapid-paced environment.
Proficiency in MS Excel and CRM tools preferred.
Solid problem-solving and coordination skills.

Eligibility
Graduate in any discipline.
Minimum 1+ years of experience in Customer Support, Operations, Retention, or Compliance-related roles.

Preferred Candidate Profile
Immediate joiners preferred.
Candidates from service, tech support, fintech, logistics, or operations background will be an advantage.

📌 Customer Support Gurugram (India)
🏢 Headsup Corporation
📍 India