Program Manager About the Role We are looking for a Program Manager-QA to join Managed Services program at Birlasoft for one of the client. This is a senior delivery leadership role that demands equal strength across test automation, managed services delivery, and people management. The individual will work closely with the Program Director and own end-to-end quality delivery for a defined scope within the program.

Key Responsibilities Delivery & Program Management Own and drive QA delivery for assigned application portfolios within the client program, ensuring quality, timeliness, and client satisfaction Manage release cycles, test execution windows, and sign-off processes across multiple parallel workstreams Track and report delivery metrics — defect density, automation coverage, execution progress, and SLA adherence — to program leadership and client stakeholders Proactively identify delivery risks and drive mitigation without escalation dependency Participate in client calls, QBRs, and governance forums with confidence and accountability Test Automation Define and govern the automation strategy for assigned scope — framework selection, coverage targets, and execution integration into CI/CD pipelines Drive automation coverage expansion and reduction of manual regression dependency Oversee script maintenance, auto-healing practices, and execution optimization Evaluate and adopt new tools and approaches in line with program direction, including AI-assisted testing capabilities People Management Lead a team of Test Leads, Senior Test Engineers, and Test Engineers (cross location)



Conduct regular one-on-ones, performance reviews, and career conversations Identify skill gaps and drive targeted upskilling and cross-skilling within the team Foster a culture of accountability, quality ownership, and continuous improvement Support talent retention through active engagement and recognition Stakeholder & Client Management Build and maintain solid working relationships with client and technical stakeholders Translate client expectations into clear delivery commitments and manage them proactively Communicate program status, risks, and achievements with clarity and credibility Required Skills &

Experience 16–20 years of experience in software testing and QA, with at least 4 years in a delivery leadership role Proven experience managing large QA teams (50 resources) in a managed services or outsourced delivery model Solid understanding of test metrics, SLA management, and client governance Excellent communication and stakeholder management skills Experience working with global clients in Enterprise IT domains Good to Have Exposure to AI-based test automation tools or platforms Experience with story-point based or outcome-based commercial models What This Role Demands This is not a coordinator role. The program operates at scale, under commercial pressure, and with a client that expects delivery excellence consistently. The right candidate leads from the front, owns outcomes without being asked, and builds team capability while keeping delivery on track — simultaneously.

Experience Level Mid Level

📌 Program Manager - Quality Assurance (Bengaluru)
🏢 Birlasoft
📍 Bengaluru