Description
Managed Services ServiceNow Techno Functional Role - Assistant Manager

Skills : ITSM, CMDB, ITOM, GRC

Responsibilities
CMDB-ITOM-GRC Functional Responsibilities
Understand and document CMDB data model, CI classes, and relationships
Support CSDM adoption and service modeling initiatives
Work with stakeholders to define:
Business Applications
Application Services
Technical Services

Ensure CMDB supports impact analysis, change, and service visibility
Gather requirements for ITOM capabilities like:
Discovery
Service Mapping
Event Management
Work with infra teams to document:
Data sources (cloud, monitoring tools, SCCM, etc.)

Support integration use cases and process alignment with operations

Business Analyst Responsibilities
Conduct requirements elicitation workshops with IT, Operations,



and Infrastructure teams
Translate requirements into user stories, acceptance criteria, and functional design documents
Document user stories, acceptance criteria, process flows, and functional specifications
Partner with developers during design and build phases
Support UAT planning, execution, and defect management
Drive stakeholder communication, action tracking, and dependency management
Support go-live and hypercare activities

Qualifications
Degree - B.E.

Positive to have :
ServiceNow Certified System Administrator (CSA)
ITIL v4 Certification
ServiceNow CIS (ITSM / CMDB / ITOM)

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