We are looking for a Customer Success Executive who genuinely enjoys building relationships, solving

customer problems, and creating meaningful customer experiences.

At THW, customer success is not just about support — it is about trust-building, relationship

management, and helping customers become long-term believers in our mission and products.

As a Customer Success Intern, you will:
Act as the primary bridge between THW and our customers throughout their journey.
Help onboard and guide customers by helping them understand our products, values, and unique benefits.
Resolve customer queries, concerns, and feedback with empathy and ownership.
Build solid customer relationships that encourage repeat orders, referrals, and long-term trust.
Support customers throughout their journey — from onboarding to becoming loyal THW customers.
Identify prospects to recommend relevant products based on customer needs in a natural, relationship-driven manner.
This role combines customer support, relationship management, communication, and customer-focused growth.





Key Responsibilities:
Manage customer queries and support requests across calls, WhatsApp, email, and chat.
Ensure customer experience remains smooth, positive, and uninterrupted.
Build and maintain robust relationships with customers through regular interaction and support.
Help customers discover products best suited to their needs through genuine conversations and guidance.
Monitor customer satisfaction and proactively resolve concerns to reduce churn.
Coordinate with internal teams to ensure quick issue resolution and seamless customer communication.
Track customer success metrics such as repeat orders, referrals, customer satisfaction, and retention.
Maintain accurate records of customer interactions, feedback, and recurring concerns.
Regularly update trackers, maintain customer data, and ensure information is managed accurately and systematically.
Represent THW’s values, c

📌 Customer Success Executive Pune
🏢 THW - The Healthy World
📍 Pune