The Halo Analyst / Platform Champion is a strategic
enablement role responsible for championing, evolving,
and maximising the value of Halo PSA across the organisation. The
role leads the Halo roadmap and drives automation and AI adoption while working
closely with external Halo specialists and internal virtual teams. Although
external partners provide technical delivery support, this
role retains accountability for direction, prioritisation, and
value realisation from the Halo platform, with a solid focus on
efficiency and scalability.

Requirements
Halo
Platform Champion: Act as the internal champion for Halo PSA, ensuring it
supports service and operational objectives.
Roadmap
Leadership (with External Support): Define and prioritise the
Halo roadmap, working with external partners to deliver current features and
enhancements.
Automation
& AI Enablement: Lead initiatives to introduce AI and automation
within Halo, including full triage automation and intelligent ticket
routing.
Efficiency
& Scale: Drive measurable efficiency improvements by reducing manual




ticket handling and dependency on first-line engineers.
Cross-Team
Enablement: Work alongside Service Desk, Operations, and Service
Management to embed Halo improvements into day-to-day workflows.
Platform
Health & Continuous Improvement: Ensure
Halo remains optimised, well-governed, and continuously improved
through regular review and maintenance.

Skills & Experience
Robust
experience with Halo PSA or comparable ITSM platforms (4 years min)
Proven
experience delivering automation and workflow optimisation
Strong
understanding of AI-driven service management capabilities
Ability
to lead platform direction without being the sole technical implementer
Excellent
stakeholder management and communication skills

Success Measures
Halo
delivers measurable efficiency and cost reduction
First-line
manual triage is significantly reduced through automation
AI
features are embedded into service op

📌 Halo Analyst Gurugram (India)
🏢 Rvs Iglobal
📍 India