Owns the operational backbone: monitoring and alerting, backup and disaster recovery execution, patching, server administration, and the ITSM practices that make the infrastructure function auditable and predictable. Provides follow-the-sun operational coverage and is first line of response during India hours.
Key Responsibilities
Operate the monitoring stack across network, server, cloud, and endpoint estates; tune alerting to reduce noise
Provide first-response triage during India business hours; execute runbooks and escalate per severity matrix
Maintain the on-call schedule, incident log, and post-incident documentation
Execute and verify backup jobs across server and cloud workloads; remediate failures within SLA
Run scheduled DR tests and document restore validation evidence
Operate monthly patch cycles for servers and infrastructure appliances with change-controlled maintenance windows
Administer the ticketing and change management workflow; enforce SLAs, produce monthly operational reporting for US leadership
Build and maintain the runbook library, asset inventory,
and configuration documentation
Support evidence collection for client security assessments and internal audits
Required Qualifications
3–6 years in infrastructure operations, NOC, or managed services roles
Hands-on experience with enterprise monitoring tooling and incident management
Working knowledge of Windows Server administration, backup platforms, and patching at scale
Experience operating within ITIL-based change and incident processes
Robust documentation discipline and written English
Preferred Qualifications
Azure or M365 administration exposure
Scripting for operational automation (PowerShell or Python)
BPO or 24x7 operations center background
Location: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune)
Engagement: Contract to Hire | 12-Month Initial Contract
Level: Mid-Level (3–6 years experience)
Reports To: US-based CTO / Infrastructure Lead
Note: Second opening at leadership discretion based on workload.