Position Overview

We are looking for a base-level IT support qualified to manage day-to-day IT support and coordination across hotel and real estate operations.

This is a hands-on support role, where all major implementations and complex technical work are handled by third-party vendors.

The role focuses on system monitoring, user support, coordination with vendors, and ensuring smooth IT operations across properties.

Key Responsibilities

A. IT Support & Operations
Provide first-level (L1) IT support for desktops, laptops, printers, POS machines, and basic network issues.
Handle user onboarding/offboarding, system access requests, and basic troubleshooting.
Support hotel and office staff with day-to-day IT issues and escalate to vendors when required.
Maintain smooth functioning of basic IT services without business disruption.

B.

Vendor

Coordination & Follow-ups

Coordinate with third-party vendors for:
PMS, POS, CRM systems
Network, Wi-Fi, and internet services
CCTV, access control, and telecom systems
Raise tickets, track progress, and ensure timely resolution.
Act as a single point of contact between business users and IT vendors.

C. Asset & Inventory Management
Maintain IT asset inventory (laptops,



desktops, POS, printers, routers, etc.).
Track asset allocation, movement, and basic lifecycle records.
Coordinate with management for hardware purchases and replacements.

D.

Basic

Systems & Network Support
Perform basic checks on:
Internet connectivity
Wi-Fi availability
Network devices (routers, switches – basic level)
Escalate complex network or security issues to vendors.

E. Documentation & Compliance
Maintain basic IT documentation, SOPs, and asset records
Ensure users follow basic IT policies and data security practices.
Assist management during audits by sharing required IT information.

Requirements

Skills & Competencies
Basic knowledge of IT support, hardware, and troubleshooting
Familiarity with Windows OS, MS Office, basic networking concepts
Ability to coordinate with vendors and follow up on issues
Positive communication and problem-solving skills
Willingness to learn and grow under guidance

Qualifications & Experience
2–3 years in IT support / desktop support / junior IT role
Hospitality experience is not mandatory

📌 It Support Executive Ramanagara
🏢 KAWEN MANPOWER
📍 Ramanagara