Job Title: Product Lead – CRM & MarTech Platforms

Reports To: Head of Department

Location: Gurgaon (on-site)

Type: Full-time

Role Summary

We're hiring a technical product owner to lead HubSpot and CRM/AI platform implementations across client accounts - from architecture and integration through rollout and adoption. This is a hybrid product + technical + client-facing role: you'll own the "what and how" of platform builds, and be the client's trusted technical point of contact.

Key Responsibilities

· Own end-to-end HubSpot implementation, configuration, and integrations (workflows, APIs, third-party connectors) across client accounts

· Evaluate, recommend, and lead implementation of other CRM/MarTech platforms (Salesforce, Zoho, Bullhorn, etc.) based on client needs

· Drive research and rollout of AI tools/agents into client marketing, sales, or operations workflows

· Act as the primary technical point of contact for clients - translate business requirements into platform architecture and delivery plans

· Own strategy: vendor evaluation, build-vs-buy calls, staying ahead of the CRM/MarTech/AI landscape

· Manage execution end-to-end: scoping, implementation, QA, documentation, training/handover





· Partner with delivery and marketing teams to align platform work with campaign and account goals

· Report platform status, risks, and roadmap directly to the HOD

KPIs

· On-time delivery rate for platform implementations/go-lives

· Number of successful CRM/AI platform rollouts per quarter

· Client satisfaction/retention score on technical engagements

· % reduction in manual processes via automation

· Post-launch integration uptime / error rate

· Retainer or project revenue influenced by platform-led work

· Average time-to-resolution on client-reported platform issues

Must-Have

· 2-4 years hands-on HubSpot experience (Marketing/Sales/Ops Hub, workflows, API integrations)

· HubSpot certifications strongly preferred

· Experience integrating CRM with third-party tools (Zapier/Make, APIs; ATS/recruiting stacks a plus)

· Prior agency or client-facing technical/product role

· Strong communication skills - comfortable leading client calls solo.

· Ability to translate business asks into technical specs and back.

Valuable to Have

· Exposure to Salesforce, Zoho, or Bullhorn

· Experience deploying AI tools into marketing/sales workflows

· Familiarity with broader martech stack (automation, CDPs, analytics.

📌 Product Leads (Delhi)
🏢 88gravity - Digital Marketing Agency
📍 Delhi