Company Description

This is Sushant Pednekar - An Executive Search Skilled.Source Solution Inc. is a reputed Executive Search Professional Consultancy Head Quartered in Mumbai, and caters to varied clients across industries & Across functions In the Executive Search space we have built up a reputable client base of large and medium corporate clientele from Banking, Financial Institutions, Telecom, FMCG, ITES, Market Research, etc.

Job Role:
Responds to shipping related customer calls (bookings, quotations, supply requests, package status). Clarifies the Customer’s requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required.
Provides general advice and information to external customers regarding specific aspects of services, shipping solutions & requirements.
Resolves defined types of customer shipping queries received via inbound calls or electronic media, documenting all relevant points. Transfers complex and/or high impact issues to appropriate areas, advising the Customer on the action to be taken and timeframe.




Supports the achievement of required service levels and total customer satisfaction.
A positive attitude dealing with people.
Capable of working independently and having responsibility as an individual.

Qualifications

Qualification : HSC Passed or Graduate Freshers / Even experience candidates are welcome

Soft skills
Good organization and time management skills
Valuable communication skills in all forms including written, oral, email, telephone and presentation
Valuable interpersonal and relationship-management skills
Team player
Organizational skills

Behaviors
Enthusiastic
Willingness to learn (very important)
Willingness to either lead a project or work in a team and get the job done
Results-focused rather than effort-focused
Possess drive, motivation and acute attention to detail.

Additional Information

All your information will be kept confidential according to EEO guidelines.

📌 Job Opportunity For Customer Service Associate Pune
🏢 Source Solution
📍 Pune