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Key Responsibilities
Technical Support: Provide first-level support to resolve customer issues via email, chat, remote access and phone.
Issue Diagnosis: Troubleshoot and diagnose software issues and check environmental issues which is causing smooth functioning of application.
Documentation: Record, track, and document support requests and resolutions using the tracking sheet system.
Escalation: Escalate unresolved issues to senior engineers or relevant teams.
Knowledge Sharing: Assist in creating and maintaining technical documentation and FAQs.
Training: Support internal staff with basic training and application usage guidance.

Qualifications and Skills
Education: Bachelor’s degree / MSC BSC in Computers / Information

Technology.





Technical Knowledge
Basic understanding of operating systems (Windows, Linux, macOS).
Familiarity with networking concepts (TCP/IP, DNS, VPN).
Knowledge of SQL / Sqlite Database.
Knowledge of PLC / Controller / SCADA etc will be an added advantage.
Knowledge of .net will be an added advantage.

Soft Skills
Solid communication and interpersonal skills.
Excellent problem-solving and analytical thinking.
Ability to work collaboratively in a team setting.
Customer-oriented mindset.

📌 Junior Support Engineer Mumbai
🏢 Acura Solution
📍 Mumbai