? Experience: 3 years (2 years as a Process Trainer)
Key Responsibilities:
- Classroom Facilitation: Lead end-to-end New Hire Onboarding (NHA) and manage live-queue Nesting phases to ensure smooth transitions to production.
- Instructional Design: Own specialized training modules on flat-file bulk error parsing, Buy Box dynamics, and marketplace policy updates.
- TNA & Upskilling: Partner with Quality Assurance (QA) and operations to identify performance gaps and conduct targeted Training Needs Analysis (TNA).
What We're Looking For:
- Experience: 3 years in an international BPO, with 1–2 years as a dedicated Process/Product Trainer handling e-commerce or B2B merchant accounts.
- Domain Mastery: Solid command over Seller Central workflows, inventory synchronization, and marketplace logistics.
📌 Process Trainer | US (Pune)
🏢 Impetus Career Consultants
📍 Pune
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