Minimum 1–2 years of experience in customer service, preferably in the travel industry.
Passion for delivering exceptional customer service and creating positive travel experiences.
Ability to adapt quickly and work efficiently in a rapid-paced, dynamic workplace.
Solid communication skills—both verbal and written—with a customer-focused approach.
Basic problem-solving skills and a willingness to take initiative.
Collaborative mindset with the ability to work well in a team environment.
Comfortable working in rotational shifts and attending the office as required.
Familiarity with MS Office tools (Word, Excel, Outlook) is essential.
Experience with CRM systems or travel industry tools is a plus.
Reliable, proactive, and open to learning and professional growth.
Requirements
âªAssist in day-to-day customer service operations to ensure timely and accurate support.
âªRespond promptly to customer inquiries via phone, email, or chat with professionalism.
âªHandle routine issues and escalate complex cases to senior team members when needed.
âªCoordinate with other departments to resolve customer concerns efficiently.
âªMaintain clear records of customer interactions and service issues using CRM tools.
âªContribute to improving service processes by sharing insights and feedback.
âªSupport team initiatives and participate in regular team meetings and trainings.
âªDemonstrate a positive and solution-oriented attitude in all customer interactions.
âªUphold company standards and deliver service aligned with business values.
âªTake ownership of personal targets and contribute to team performance goals.
Benefits
Mediclaim Policy – It is Processed 1 month from the date of Joining, with a coverage amount of ₹2 Lakhs. The policy does not include family members.
Personal Accidental Insurance – Processed 1 month from the date of Joiningca
Growth and internal job posting – Applicable after 18 months of Tenure in the organization
📌 Operations Executive Pune (India)
🏢 Stuba
📍 India