Ops Chief Manager Customer Retention Gurugram

Ops Chief Manager Customer Retention Gurugram

18 Aug
|
PNB Metlife
|
Gurugram

18 Aug

PNB Metlife

Gurugram

Key Responsibilities:
Adopting effective and productive ways for premium application with zero error.
Ensure the set up of remittance processes with adequate controls
Define processes and systems to support Persistency function.
Continuous monitoring of remittance processes with the view to improve TATs and lower cost
Identify and install service providers for specific tasks wherever applicable
Plan resources for the business and ensure that the process laid out is aligned to the compliance framework

Key Responsibilities:

Knowledge and skills required :

? Excellent knowledge of the Indian financial services industry, with a good understanding of financial products and regulatory environment of the life insurance industry

? Knowledge and experience of managing business processes gained within a financial services organisation

? Robust knowledge of retention strategies, tolls and techniques

? Skills in planning and delivering initiatives to improve performance and achieving business results in a competitive environment; with understanding of IT and its role

? Solid target orientation

? Strong leadership, team building influencing and communicating skills

📌 Ops Chief Manager Customer Retention Gurugram
🏢 PNB Metlife
📍 Gurugram

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