Role Profile

Program Manager - Business Loan

ROLE SPECIFICATION

Role Title

Program Manager - Business Loan

Employee Interviewed

Reports To

National Sales Head – Business Loans

Company

Muthoot Fincorp Limited

Function/Department

SULB

Location

Spencer Plaza - Chennai

Written By

Approved By (Functional Head)

Date (Written On)

January 2026

ROLE SUMMARY (PURPOSE)

A Asst Program Manager is responsible for planning, developing, and managing the complete Business Loan product. The role focuses on understanding customer needs, coordinating with various teams and ensuring the product meets business goals.

ORGANIZATIONAL CHART

National Sales Head – Business Loans

Assistant Program Manager

KEY RESPONSIBILITIES
Drive Business from Internal Stakeholders
Convert business requirements into outputs
Prioritize features based on business impact and user value.
Interact with Internal Teams for increasing efficiency (Credit / BPO/ Product)
Improve conversions from Non-Performing stakeholders.




Increase Profitability by strategic planning and enhancing operations efficiency
Streamline MIS reports with real time data
Co-ordinate with Product for increasing profitability
Provide various Data cuts with various Analysis to improve business.
KEY ROLE DIMENSIONS
This is a Pan India Individual Contribution role, which requires continuous communication, mostly with senior leaders, Gold Loan Branches, BPO, Credit, Collections and Product Team
KEY SKILLS & BEHAVIOURAL ATTRIBUTES
Data analysis and decision-making
Stakeholder management
Problem-solving ability
Focus on Driving results
Build relationships to deliver outcomes
Work with cross functional teams
Training and Development
Conflict Resolution
EDUCATION / EXPERIENCE
Minimum Qualification: Bachelor’s degree in Commerce or Information technology.
Nature of Experience: Minimum of 7 years of experience in similar kind of roles with any Banks / NBFC or Fintech organizations with Sales, operations and Program Manager background.

📌 Program Manager – Business Loan Chennai
🏢 Muthoot Fincorp
📍 Chennai