What You'll Do
Monitor system health and performance using tools like Grafana, Recent Relic, Datadog, Sumo Logic, Dynatrace, etc.
Create and maintain dashboards, alerts, and log queries to improve visibility and issue detection.
Respond to and resolve support tickets by working closely with customer support and engineering teams.
Use Jira to track issues, bugs, and tasks; keep them updated with clear status and progress.
Document processes, known issues, and solutions in Confluence and maintain operational playbooks.

What We’re Looking For
Collaborate with engineering, DevOps, product, and customer support teams to ensure rapid resolution and continuous improvement.
B.Tech / MCA in Computer Science, IT, or a related field
3+ years of experience in a technical support, product support, or site operations role
Hands-on experience with monitoring and observability tools like Grafana, Recent Relic, Datadog, Sumo Logic, Dynatrace, etc.
Experience in creating dashboards, setting up alerts, and analyzing logs
Working knowledge of Jira (issue tracking) and Confluence (documentation)

Key Responsibilities:

📌 Product Support Engineer Mumbai
🏢 Kissht
📍 Mumbai