Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors
Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.
Will be responsible to meet Quality related service level monthly.
Randomly monitor calls to ensure Client/company standards are maintained.
Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement.
Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.




To work together as a team and achieve the targets set by clients.
Need to be versatile and motivate the team at regular intervals.

Requirements
Minimum experience of 6 months as Quality Analyst
Customer

Service
Good analytical skills
Must be very good with data representation
Good analytical skills
Ability to do multi-task
Ability to work well in and promote a team environment
People Management skills
Valuable communication skills are required.

Perks
Medical Insurance of 5 lacs
Accidental Insurance of 10 lacs
Subsidized Food

📌 Quality Analyst Sahibzada Ajit Singh Nagar (India)
🏢 CreateLive BPO Services
📍 India