Urgent Opening for a Quality Analyst at Leading BPO Company in Mahape

Role: Full-time Quality AnalystLocation: Mahape, Navi Mumbai

Role Description:As a Quality Analyst, you will play a crucial role in overseeing quality control, conducting analytical assessments, and managing quality assurance processes. You’ll also be responsible for mentoring and training team members to uphold high standards.

Key Responsibilities:
Conduct audits and super audits for the team
Provide timely feedback to the production Telesales team to address issues swiftly
Lead training and coaching sessions for Telesales Agents and production team members
Facilitate call listening sessions with cross-functional teams to ensure quality standards
Conduct quality assurance and compliance training for recent hires
Publish daily and weekly reports on team performance




Host team sessions to review observations from call audits and training
Document feedback and coaching sessions with accurate records

Eligibility:
Minimum of 1 year of experience as a Quality Coach/Analyst in an international call center
Experience with US sales/collections processes is preferred
Robust analytical thinking and problem-solving skills
In-depth knowledge of Quality Assurance principles
Excellent leadership and mentoring abilities
Strong written and verbal communication skills
Familiarity with quality monitoring tools and call scoring systems

If you’re a proactive qualified with a knack for quality management and team development, we want to hear from you! Apply now and take the next step in your career.

📌 Quality Analyst Hk Navi Mumbai
🏢 Hunarstreet Technologies
📍 Navi Mumbai