About The Leela The story of The Leela Palaces, Hotels and Resorts began when its founder Late Capt. CP Krishnan Nair opened The Leela Mumbai in 1986. For over three decades, The Leela has been on a journey to delight guests by providing unparalleled luxury in captivating environs ensconced in the lap of nature, wrapped in the graciousness of Indian hospitality.

Headquartered in Mumbai, The Leela Palaces, Hotels and Resortsis owned by a Brookfield Asset Management- sponsored private real estate fund and operates thirteen award-winning properties in major cities and leisure destinations across India. These include the flagship hotel in the capital city of Recent Delhi, Bengaluru, Chennai, Udaipur, Jaipur, Gurugram, East Delhi, Mumbai, Gandhinagar, Kovalam, and Ashtamudi. The brand is also delighted to announce the upcoming opening of its latest property in Hyderabad.

The Leela has a strong pipeline of future projects. The brand celebrates each hotel through its unique location, art, culture, and cuisine with thoughtful services, celebratory rituals, and immersive experiences.

The Leela

Palaces, Hotels and Resorts was voted the World’s Best Hotel Brand twice in a row by Travel + Leisure, USA, World’s Best Awards Survey, 2020 and 2021. In 2024, the brand has once again featured in the top 3 World’s Best Hotel Brands, after the recognition in 2023. An epitome of true Indian luxury hospitality, The Leela is committed to providing guests with unforgettable stays in settings that capture the essence of India. The brand has a marketing alliance with US- based Preferred Hotels & Resorts and is a member of the Global Hotel Alliance.

Why join The Leela?

- Award-Winning Brand: Join a brand that has been recognized as one of the World’s Best Hotel Brands for two consecutive years.
- Commitment to Excellence: Be part of a team that is dedicated to providing the highest standards of service and hospitality.
- Innovative Environment: Be part of a team that encourages creativity and innovation, ensuring that we stay at the forefront of luxury hospitality.
- Career Growth: Benefit from our strong pipeline of future projects and opportunities for career advancement within The Leela and our global alliances.
- Cultural Experiences: Engage with the rich cultural tapestry of India, bringing unique and authentic experiences to our discerning guests.

Position Overview

Reporting to: General Manager

Location: The Sarayu in Ayodhya The Operations Manager will be responsible for the overall operations and member experience of Sarayu Club, ensuring luxury service standards, operational excellence, facility readiness and seamless delivery across all Club functions. The role will oversee all operational areas including Food & Beverage, club facilities, recreation, fitness and wellness,



events, housekeeping, member services and other amenities assigned to the Club. The incumbent will work closely with Club leadership, support functions and operational departments to deliver exceptional member experiences while achieving revenue, profitability, cost, service quality, manpower productivity and compliance objectives in alignment with The Leela standards.

Responsibilities

Club Operations Management

- Responsible for the overall day-to-day operations of Sarayu Club under the operating standards and philosophy of The Leela.
- Direct and supervise the day-to-day operations of the Club.
- Plan, coordinate and supervise daily Club operations.
- Conduct daily briefings, operational reviews and facility inspections.
- Ensure all facilities are fully operational, clean, safe and guest-ready before opening.
- Monitor inventory, consumables, equipment and operational supplies.
- Review daily operational, revenue, cost and incident reports.
- Overall operational performance of Sarayu Club.
- Revenue achievement, cost management and profitability performance.
- Food Cost and Beverage Cost remaining within approved budget parameters.
- Member satisfaction and service recovery effectiveness.
- Guest satisfaction index and online reputation scores.
- Manpower productivity, employee discipline, grooming, training and performance.
- Protection of Club assets, equipment, inventory and overall physical presentation

Food & Beverage and Facility Management

- Supervise F&B; operations and ensure food quality, service standards, hygiene and presentation.
- Oversee fitness, wellness, recreational and other Club facilities as applicable.
- Coordinate member events, celebrations, activities and private functions.
- Coordinate preventive maintenance and facility upkeep with Engineering and other departments.
- Recommend changes to services, facilities and member engagement initiatives.

People Leadership & Team Development

- Lead the Club team in creating a strong culture of anticipatory service, ownership and genuine care.
- Allocate manpower and operational resources according to business requirements and member traffic.
- Conduct regular team coaching and on-the-job training.
- Deploy and redeploy team members based on operational priorities.
- Coach employees and initiate corrective action for service deficiencies.
- Recommend manpower,



training and disciplinary action to the appropriate authority

Compliance, Safety & Operational Control

- Enforce grooming, hygiene, service, safety and operational standards.
- Ensure compliance with SOPs, statutory regulations, fire & life safety, food safety, hygiene and security standards.
- Suspend or restrict an activity or facility temporarily where there is an immediate safety, hygiene, security or compliance risk.
- Escalate critical member, safety, security or operational matters directly to the Club leadership.
- Identify operational gaps and implement corrective and preventive actions.
- Initiate continuous-improvement initiatives within the approved operational framework.

Financial & Business Performance

- Responsible for overall operational standards within approved budgets and policies.
- Drive revenue growth, profitability and cost optimization across Club operations.
- Monitor operational performance through revenue, cost and service indicators.
- Recommend procurement and operational improvements to the appropriate authority.

Qualifications

Education

- Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration or a related discipline.
- Postgraduate qualification in Hospitality, Operations Management or Business Administration will be advantageous.

Experience

- Significant experience in luxury hospitality, clubs, resorts, hotels or premium lifestyle environments.
- Proven experience leading multi-functional operations including F&B;, guest services, facilities and events.
- Demonstrated success in managing profitability, service delivery, manpower productivity and guest satisfaction.
- Experience in leading large operational teams and driving service excellence.

Technical Skills

- Club Operations Management
- Luxury Hospitality Operations
- Food & Beverage Operations
- Guest & Member Experience Management
- Budgeting and Cost Control
- Revenue Management
- Manpower Planning
- Service Recovery
- Facility Management
- Event Operations
- SOP Compliance
- Health, Safety & Hygiene Standards
- Operational Reporting and Performance Monitoring

Key Competencies

- Strong operational and commercial acumen.
- Exceptional leadership and people management skills.
- Luxury service mindset with a strong member-focus orientation.
- Decision-making and problem-solving capabilities.
- Conflict resolution and service recovery expertise.
- Strong communication and interpersonal skills.
- Planning, organisation and execution excellence.
- Ability to drive operational discipline while maintaining a highly personalised member experience.
- Strong stakeholder management and cross-functional collaboration skills.
- Commitment to continuous improvement and operational excellence.

📌 Operations Manager (Ayodhya)
🏢 The Leela Palaces, Hotels and Resorts
📍 Ayodhya