Base Location – Chennai, Bangalore, Hyderabad, Current Delhi, Pune & Mumbai

Qualification – Any Degree

Key Responsibilities :

- Manage and oversee day-to-day facility management operations across assigned client locations.
- Ensure effective delivery of Technical, Soft Services, Housekeeping, Security, MEP, and other facility management services.
- Manage client relationships and ensure high levels of customer satisfaction and service quality.
- Conduct regular site visits and audits to monitor operational performance and compliance.
- Ensure adequate manpower deployment, attendance, shift management, and workforce productivity.
- Coordinate with HR and recruitment teams for manpower requirements, deployment, and replacements.
- Monitor SLA/KPI performance and ensure timely closure of operational gaps and client complaints.
- Ensure compliance with statutory, safety, fire, environmental, and client-specific requirements.
- Monitor service quality, productivity, consumables, equipment, and operational costs.
- Review site-level MIS, manpower reports, incident reports, maintenance reports, and client feedback.
- Identify operational risks and implement corrective and preventive actions.
- Coordinate with vendors and subcontractors to ensure timely and quality service delivery.
- Support the Business Development team during new client mobilization, site surveys, solution design, and operational costing.
- Drive cost optimization, process improvement, employee productivity, and operational efficiency.




- Manage escalations and resolve client concerns within agreed timelines.
- Ensure timely submission of operational reports and MIS to management.
- Conduct regular performance reviews with site teams and drive continuous improvement.
- Lead the mobilization and transition of new contracts and ensure smooth handover from implementation to steady-state operations.
- Prepare and implement SOPs, checklists, preventive maintenance schedules, and operational processes.

Key Performance Indicators :

- Client satisfaction and retention
- SLA/KPI achievement
- Operational efficiency
- Manpower productivity and deployment
- Complaint resolution TAT
- Contract profitability and cost control
- Audit and compliance performance
- Employee retention
- Successful mobilization of new contracts
- Service quality

Preferred Skills :

- Strong experience in Integrated Facility Management / Facility Management Operations.
- Good knowledge of Technical Services, MEP, Housekeeping, Security, Soft Services, and vendor management.
- Excellent client handling and communication skills.
- Strong problem-solving and decision-making abilities.
- Good knowledge of SLA, KPI, SOP, audits, compliance, and service quality management.
- Strong analytical and reporting skills.
- Proficiency in MS Office and operational MIS.
- Willingness to travel across client sites.
- Strong leadership and team-management skills.

Operations Manager – Facility Management

📌 Operations Manager – Facility Management (Delhi)
🏢 Casa Grande PropCare
📍 Delhi