Job Purpose:

ü Daily Review of order delivery.

ü Submission of Daily Reports to Branch Manager/Sr. Executives.

ü Be available 24/7 for customers with respect to RFQs, order processing, feedback, complaints, emergencies.

ü Ensure 100% customer satisfaction with every delivery and interaction. Achieve a customer Net Promoter Score (NPS) of at least 70%.

ü Ensure all processes are followed as per ShipsKart's policies and SOPs.

ü Support Marketing, Sales and BD in identifying new business opportunities and developing and converting new customers.

ü Ensure all daily activities in compliance with all local authorities & port regulations.

ü Ensure all the sales process through Shipskart Platform.

ü Reviewing, comparing, analysing and approving products and services for purchasing.

ü Make accurate, rapid cost calculations and provide customers with quotations.

General Competencies:

- Must be an empathetic and hands-on leader
- Must be a good listener and communicator.
- Must be digitally literate - ERP, WMS, Scanning, OCR, etc.
- Must be financially literate (budgets, cost management, P&L;, working capital).
- Must be capable of building and maintaining robust relationships with vendors, service providers and partners.
- Must be compliant to systems, policies and procedures.




- Must have valuable time-management skills

Specific Competencies:

- Must be organised and structured, in thought and action.
- Must be cost conscious
- Must be detail-oriented
- Must be knowledgeable about marine products and services
- Must have the ability to analyse data and provide insights from data.
- Must be able to identify and develop new sales and upselling opportunities.

Attributes – Education and Work Experience Requirements

- Must have a Bachelor’s Degree, in any discipline.
- Must have at least 2-3 years of work experience, ideally in customer service or warehouse operations / Procurement Officer.
- Must have experience in marketing operations, Procurement.
- Must have experience in FMCG Products specifically food items, groceries, provisions, frozen items, etc.
- Must have experience/familiarity with ERP usage and general digital operations.
- Must be able to communicate very well, orally and in writing
- Proven knowledge of procurement and warehouse policies and procedures

Preference will be given to candidates from the Shipping industry or background.

Interested candidates can share their resumes at [email protected]

📌 Operations Executive (Kochi)
🏢 ShipsKart
📍 Kochi