Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Microsoft Endpoint Configuration Manager

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

Senior technical authority defining architecture, engineering standards, and technology roadmap for enterprise endpoint services. Acts as trusted advisors to clients, stakeholders, and executive leadership — driving innovation, modernization, and automation across global Digital Workplace environments.

Core Responsibilities

Roles &

- Responsibilities:

- Architecture &
- Strategy -Define enterprise endpoint architecture, roadmaps & engineering governance
- Cloud &
- Modern Workplace-Lead Windows 365, Azure, Entra ID, & cloud-native initiatives
- Automation &
- Excellence-Build PowerShell frameworks automate provisioning, config & deployment
- Operational Leadership- Own P1/P2 incidents, Major Incident bridges, RCA &
- Problem Management
- Process &
- Governance- Create standards, runbooks, service health dashboards &
- CSI initiatives
- Stakeholder Management- Trusted advisor lead technical workshops & executive-level briefings

Qualified &
- Technical Skills:

- Intune, SCCM/MECM, Autopilot,



Co-management, Windows Update, Defender
- Azure, Entra ID, Hybrid Identity, Windows 365, Conditional Access
- Active Directory, GPO, DNS, DHCP, PKI, VPN, Certificates, Authentication
- Advanced PowerShell, Automation Frameworks, Graph API (preferred)
- Windows 10/11 Enterprise, Windows Server, Azure AD / Hybrid Join
- ITIL v4 —
- Incident, Problem, Change &
- Major Incident Management

Additional Information

Qualifications

12–18+ years IT infrastructure experience

8+ years in endpoint / Digital Workplace engineering

Bachelors in CS, IT, or related field

Global enterprise scale (50,000+ endpoints)

Preferred Certifications

MS Endpoint Administrator Associate

Azure Admin / Azure Solutions Architect Expert

Enterprise Administrator Expert, ITIL v4

INNOVATION &

- KEY KPIs

AI-powered & autonomous endpoint management

Digital Employee Experience (DEX) &

- Copilot Capabilities

Predictive remediation & self-healing technologies

KPIs: Endpoint availability, patch compliance,

automation hours saved, MTTR, CSAT / XLAs,

security baseline & device compliance scores.

- The candidate should have minimum 7.5 years of experience in Microsoft Endpoint Configuration Manager.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

📌 Operations Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru