Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Unified Communication and Collaboration Implementation

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

Ensures reliability, availability, and operational excellence of enterprise Messaging &

- Collaboration platforms. Partners with Engineering, Security, Networking, and Service Management teams minimize disruptions, automate operational tasks, improve platform health, and continuously enhance the end-user experience across Microsoft 365 environments.

Roles &
- Responsibilities:

- Maintain high availability proactive health checks & incident support
- Operate Exchange Online, Hybrid, Teams, Teams Rooms &
- OneDrive
- Configure monitoring, tune alerts, build dashboards, reduce alert fatigue
- PowerShell, Power Automate, Graph API — eliminate toil & streamline ops
- ITIL processes, runbooks, CAB participation & disaster recovery support
- Cross-functional teamwork incident comms, mentoring & post-incident reviews

Skilled &
- Technical Skills:

Exchange Online, Exchange On-Prem/Hybrid, Teams, Teams Rooms, OneDrive

Entra ID, Active Directory, Azure AD Connect, Conditional Access, MFA, SSO





PowerShell, Power Automate, Power BI, Graph API, Dashboards

Windows Server, DNS, DHCP, PKI, TCP/IP, Authentication Protocols

SLO/SLI monitoring, RCA, capacity planning, performance tuning, resilience

ITIL v4 —

- Incident, Problem, Change &
- Knowledge Management

Additional Information

Qualifications

8–12+ years in Messaging &

- Collaboration / M365 operations

Hands-on with Exchange Online, Teams &
- M365 services

Hybrid Microsoft environments & identity services

Strong PowerShell scripting & enterprise support experience

Bachelor's in CS, IT, Engineering, or related field

Preferred Certifications

M365 Enterprise Administrator Expert

Messaging Administrator Associate

Azure Admin Associate, Identity &

- Access Admin Associate

Power Platform certifications, ITIL Foundation v4

AIOps &

- Microsoft 365 Copilot for assisted operations

Predictive monitoring & self-healing automation

Teams Premium & intelligent meeting experiences

Cloud-native observability

Digital Employee Experience (DEX) &

- XLA-driven ops

KEY KPIs

Service availability, SLO achievement, MTTD &
- MTTR

Incident recurrence reduction & automation hours saved

Alert accuracy, change success rate, toil reduction

CSAT / Experience Level Agreements (XLAs)

- A 15 years full time education is required.

📌 Operations Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru