Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Agentic Orchestration, Enterprise Observability, Agentic AI

Valuable to have skills : NA

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education Summary:

The Scrum Master is responsible for enabling Agile delivery across Enterprise Observability, AIOps, Agentic AI, AI Orchestration, and LLM platform teams. The role facilitates Agile ceremonies, removes delivery impediments, drives cross-functional collaboration, improves team velocity, and ensures successful execution of platform modernization, automation, and AI transformation initiatives. Enterprise transformation documents define the Scrum Master role as facilitating Agile ceremonies and enabling delivery across project teams.

Roles & Responsibilities:

Agile Delivery Leadership

Facilitate Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives.

Ensure Agile principles and Scrum practices are consistently followed.

Support multiple product and engineering teams delivering AI and observability solutions.

Drive sprint execution and delivery predictability.

Program Coordination

Coordinate activities across Product Managers, Principal Engineers, SREs, Service Engineers, Data Engineers, and Platform Teams.

Manage dependencies across Observability, AIOps, Agentic AI, and LLM initiatives.

Ensure alignment between business priorities and engineering execution.

Track program milestones, deliverables, and risks.





Observability & AIOps Initiatives

Facilitate delivery of monitoring, event correlation, intelligent alerting, service mapping, and observability platform enhancements.

Coordinate onboarding of applications, infrastructure, and cloud services into observability platforms.

Support AI-driven operational transformation programs.

Agentic AI & AI Orchestration Programs

Support delivery of autonomous agent platforms and multi-agent workflows.

Coordinate implementation of AI orchestration frameworks and business automation initiatives.

Facilitate adoption of AI engineering practices and governance standards.

Track delivery of Agentic AI use cases across enterprise functions.

LLM & GenAI Delivery

Coordinate development and deployment of LLM-based solutions.

Ensure cross-team collaboration for RAG, prompt engineering, vector databases, and AI platform integration projects.

Facilitate backlog management and sprint prioritization activities.

Impediment Management

Identify, track, and remove delivery blockers.

Escalate risks and issues proactively.

Drive resolution through stakeholder engagement and collaboration.

Improve delivery efficiency and team productivity.

Reporting & Governance

Maintain sprint metrics and Agile performance dashboards.

Track velocity, burndown, release progress,



and delivery commitments.

Prepare executive updates and status reports.

Support governance reviews and transformation steering committees. Professional & Technical Skills:

Core Skills

Agile & Delivery Management (Must have)

Scrum Framework

Agile Methodologies

Kanban

Sprint Planning & Execution

Backlog Management

Release Planning

Observability & AIOps Awareness (Good to Have)

Splunk Observability

Dynatrace

AppDynamics

OpenTelemetry

Event Management

AIOps Concepts

Service Reliability Principles

AI & Emerging Technologies (Good to Have)

Generative AI Fundamentals

Agentic AI Concepts

AI Orchestration Platforms

LLM Fundamentals

AI Product Lifecycle

AI Governance Concepts

Leadership Skills (Must to Have)

Stakeholder Management

Risk Management

Conflict Resolution

Executive Communication

Facilitation & Coaching

Change Management Experience

5+ years as Scrum Master, Agile Coach, Delivery Lead, or Technical Program Manager.

Experience supporting cloud, observability, ITSM, automation, or AI transformation programs.

Experience working with engineering, platform, and operations teams.

Exposure to enterprise AI, automation, or observability initiatives is preferred.

Additional

Information

Preferred Certifications

Certified Scrum Master (CSM)

Professional Scrum Master (PSM I / II)

PMI Agile Certified Practitioner (PMI-ACP)

ITIL 4 Foundation

- The candidate should have minimum 7.5 years of experience in Agentic Orchestration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

📌 Operations Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru