Key Responsibilities / KRAMonitor: GPS/ECTS-based cargo and vehicle movements through the company's tracking platform. Conduct real-time monitoring of vehicle locations, route deviations, alerts, and movement status. Identify and respond to system alerts, tracking exceptions, connectivity issues, and operational deviations .

Provide first-level technical support for GPS devices, tracking systems, and software applications . Troubleshoot basic device, connectivity, and system-related issues and coordinate with the technical/field team for resolution. Coordinate with field executives, transporters, customers, and internal teams for timely resolution of operational and technical issues.

Ensure timely follow-up and closure of reported incidents and exceptions. Maintain accurate records of cargo movements, alerts, incidents, device issues, and resolutions .



Prepare daily/weekly MIS and operational reports using MS Excel and internal systems.

Escalate critical issues to the concerned senior/team within the defined SLA and escalation matrix . Ensure proper shift handover and communication of pending or critical cases, wherever applicable. Follow company SOPs, operational guidelines, security protocols, and compliance requirements .

Ensure data accuracy, confidentiality, and proper documentation of operational activities. Support smooth and uninterrupted cargo tracking and monitoring operations . Demonstrate solid ownership, attention to detail, problem-solving ability, and effective stakeholder coordination.

📌 Operation Executive (Guwahati)
🏢 Transecur Telematics Private
📍 Guwahati