About the Role

We are looking for an organised, proactive, and learner-focused Operations & Learner Scheduling executive to manage learner communication, session coordination, scheduling, and follow-ups at Ostello.

The role involves communicating with learners, understanding their learning requirements, explaining the session process, coordinating with relevant educators, scheduling sessions based on availability, collecting feedback, and ensuring a smooth learner experience throughout the journey.

Key Responsibilities

1. Learner Communication & Coordination

- Call learners who show interest in Ostello and understand their learning requirements, goals, and preferences.
- Explain Ostello, its courses, educators, and session process clearly.
- Understand the learner's requirements and identify the most suitable course or educator.
- Respond to learner queries related to courses, sessions, educators, and scheduling.
- Maintain regular communication and follow-ups until the learner's session is successfully scheduled.
- -Ensure a smooth and professional learner experience throughout the process.

2. Session Scheduling

- Understand learners' preferred session dates and timings.
- Check educator availability and identify suitable time slots.
- Match learners with appropriate educators based on their requirements and availability.
- Schedule sessions and communicate confirmed details to both learners and educators.
- Coordinate rescheduling whenever there are changes in learner or educator availability.
- Maintain an updated schedule/calendar of upcoming learner sessions.




- Ensure pending scheduling requests are followed up and closed on time.

3. Educator Coordination

- Coordinate with educators regarding their availability and session requirements.
- Maintain accurate information about educator schedules and available time slots.
- Share relevant learner and session information with educators before sessions.
- Coordinate last-minute changes, cancellations, and rescheduling.
- Ensure smooth communication between learners and educators.

4. Learner Feedback & Follow-ups

- Follow up with learners after their sessions to understand their experience.
- Collect feedback regarding the session and educator.
- Understand whether learners are interested in continuing with regular sessions.
- Follow up with interested learners and coordinate the next steps.
- Escalate learner concerns or issues to the relevant internal team when required.

5. Operations & Data Management

- Maintain accurate records of learner calls, follow-ups, bookings, cancellations, and rescheduling.
- Regularly update Google Sheets, Excel, CRM, calendars, and internal trackers.
- Track pending learner requests and ensure timely closure.




- Coordinate with internal teams to resolve learner and scheduling-related operational issues.
- Prepare basic reports related to learner outreach, session bookings, completed sessions, pending sessions, and cancellations.

Required Skills & Qualifications

- 0–1 years of experience in Operations, Customer Success, Coordination, Academic Operations, or a similar role.
- Excellent verbal and written communication skills.
- Comfortable communicating with learners and educators over calls and WhatsApp.
- Strong coordination and follow-up skills.
- Good organisational and time-management abilities.
- Ability to manage multiple learners, educators, and schedules simultaneously.
- Comfortable working with Google Sheets, Excel, calendars, CRM tools, or similar systems.
- Professional, patient, proactive, and learner-friendly approach.
- Ability to handle last-minute changes and scheduling challenges calmly.
- Freshers with robust communication and coordination skills are welcome to apply.

Ideal Candidate The ideal candidate is highly organised, approachable, proactive, and comfortable communicating with people over the phone and WhatsApp. They should enjoy coordination and follow-up work, have strong attention to detail, and be capable of managing multiple learners and educators simultaneously.

The candidate should take ownership of tasks, communicate professionally, handle last-minute changes calmly, and be committed to ensuring a smooth and positive learner experience at Ostello.

📌 Operation Executive (Gurugram)
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