Service Operations
Manage end-to-end service support for inverter and battery products.
Ensure timely resolution of customer complaints and service tickets.
Monitor turnaround time (TAT) for repairs, replacements, and installations.
Maintain service quality standards across regions.

Team Management
Lead and supervise service engineers, technicians, and support staff.
Assign daily service schedules and monitor productivity.
Conduct technical training for service teams and channel partners.

Technical Support
Diagnose complex issues related to inverters, lithium batteries, and electrical systems.
Coordinate with R&D; / production teams for recurring technical problems.
Improve troubleshooting SOPs and service manuals.

Warranty & Spare Management
Handle warranty claims and product replacement approvals.
Ensure availability of spare parts and service inventory.
Track defective returns and failure analysis.

Customer Satisfaction
Maintain high customer satisfaction scores.
Build strong relationships with distributors, dealers, and EPC partners.• Escalate critical complaints with proper closure.

MIS & Reporting
Prepare monthly service reports, complaint trends, failure analysis,



and team performance dashboards.
Use CRM / ERP tools for ticket management and service records.

Requirements

• Solid knowledge of solar inverter systems, batteries, UPS, lithium battery packs.
Understanding of electrical circuits and troubleshooting.
Team leadership and field service management.
Good communication and customer handling skills.
Experience in CRM / ERP software.
Data-driven approach to improve service efficiency.

Qualifications
B.Tech / Diploma in Electrical, Electronics, or related field.
Additional certifications in power electronics preferred.

KPIs / Performance Metrics
Complaint closure TAT
Repeat complaint rate
Warranty claim control
Customer satisfaction score
Service revenue from AMC / paid service
Team productivity

Advantages

Freedom to “follow your passion”

Prospect to work with one of India’s fastest-growing Solar companies

Regular training on creative tools & AI tools

Growth opportunities in multiple function

Performance-based incentives & salary growth

Hands-on exposure with leadership team

📌 Service Manager Faridabad (India)
🏢 LOOM SOLAR
📍 India