Requirements

· Bachelor’s degree in any discipline.

· 3–7 years of experience in customer support, customer success, customer service, or after-sales support,

preferably for a consumer electronics, D2C, e-commerce, or product-based company.

Cuzor Labs

· Excellent written and spoken communication skills in English; knowledge of regional languages is a plus.

· Experience handling customers over WhatsApp, email, chat, and phone calls.

· Proficiency with CRM or helpdesk tools such as Freshdesk, Zendesk, HubSpot, WATI, or similar platforms is preferred.

· Robust ownership mindset with the ability to follow through until issues are resolved.

· Ability to stay calm and skilled while handling difficult customers or escalations.

· Comfortable working with order details, shipment updates, warranty claims, service requests, and customer feedback data.

· Analytical mindset with comfort interpreting customer support KPIs, ticket trends, and recurring customer issues.

· Empathy-driven approach to problem-solving.

Perks

Exp: 3+ years

CTC: 6.5Lpa

NP: 30 days

📌 Senior Technical Support Engineer Bengaluru
🏢 Ellow Technologies
📍 Bengaluru