This role is on contract basis for 6 months in the start and then it will be extended acc.

Position : External Support Third Level ZORA Senior Application Expert

Location : Indore, India

Experience : 5 Years

Key Skills & Requirements :

- 5 years of experience in L3 Application Support.
- Solid experience with C#, .NET, PowerShell, and MS SQL Server.
- Good knowledge of Windows and Android environments.
- Experience in Incident, Problem, Change, and Production Support.
- Experience with ticket processing, rollout coordination, troubleshooting, and supplier coordination.
- Knowledge of Jira, Confluence, Octane, MS Office.
- English mandatory; German B2 is preferred but not mandatory.
- Urovo hardware experience is an added advantage.

Key Skills : C#, .NET, PowerShell, MS SQL, L3 Support, Incident Management, Problem Management, Change Management, Jira, Confluence

Key Responsibilities :





- Provide Level 3 application support for the ZORA platform and associated applications.
- Analyse, troubleshoot, and resolve complex application and production issues.
- Perform root cause analysis for recurring and critical incidents and implement permanent fixes.
- Develop and maintain solutions using C#, .NET, PowerShell, and MS SQL Server.
- Support application environments across Windows and Android platforms.
- Manage and resolve incidents, problems, and change requests in accordance with established IT service management processes.
- Handle ticket processing, prioritisation, escalation, tracking, and closure.
- Coordinate application rollouts, releases, upgrades, and production deployments.
- Collaborate with development, infrastructure, testing, and other technical teams to resolve complex issues.

📌 Neuronimbus - Senior Application Expert (India)
🏢 Neuronimbus Software Services
📍 India