About Shipturtle:

Shipturtle is transforming eCommerce through collaborative, tech-driven solutions for online retailers. We enable brands to build custom vertical marketplaces, manage brand collaborations, and streamline multi-seller operations through seamless integrations with leading eCommerce platforms such as Shopify, WooCommerce, and Magento.As a rapidly growing SaaS company serving global customers, we are looking for enthusiastic and driven individuals to join our Operations team and contribute to delivering an exceptional customer experience.

Role Overview:

We are seeking a proactive, detail-oriented, and customer-focused Operations Executive Intern to support day-to-day customer operations and platform support activities. This role offers hands-on exposure to SaaS operations, customer experience management, client onboarding, and cross-functional collaboration within a fast-paced startup environment.The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

- Serve as the primary point of contact for customer queries via email, chat, and virtual meetings.
- Assist customers with platform-related questions and provide timely, effective resolutions.




- Support customer onboarding and help users successfully navigate and adopt the platform.
- Coordinate with Product, Engineering, and Operations teams to ensure prompt resolution of customer concerns.
- Monitor customer tickets, follow up on open issues, and ensure timely closure.
- Maintain accurate records of customer interactions and operational activities.
- Identify recurring customer concerns and share actionable feedback with internal teams.
- Contribute to process improvement initiatives aimed at enhancing operational efficiency and customer satisfaction.
- Support various operational tasks and projects as required by the business.

Eligibility Criteria

- Freshers or candidates with up to 1 year of experience are welcome to apply.
- Excellent verbal and written communication skills in English are mandatory.
- Strong interpersonal and relationship-building skills.
- Customer-centric mindset with a proactive approach to problem-solving.
- High attention to detail and strong organizational abilities.
- Comfortable working in a dynamic, rapid-paced startup environment.
- Basic understanding of SaaS, eCommerce, or customer support processes will be an added advantage.

How to Apply: Interested candidates can share their resume at [email protected]

📌 ?????????? ????????? ?????? (Ahmedabad)
🏢 myBageecha.com
📍 Ahmedabad