Multi-Store Manager – Retail Operations

Amadora Gourmet Ice Cream | Chennai

Running one store well is a skill. Running several—without losing your grip on any of them—is something else entirely. That's the person we're looking for.

About Us

Amadora Gourmet Ice Cream has been one of South India's most loved artisanal ice cream brands since 2011. We operate across Chennai and Bangalore, with an active expansion underway.

As we scale, we need a sharp, grounded operations leader who can hold our stores to a high standard—and build the systems that make that standard self-sustaining.

The Role

As Multi-Store Manager, you will have end-to-end accountability for a cluster of Amadora stores.

This is not a desk job. You'll be on the floor, in the numbers, and in the conversation—every day.

What You'll Be Responsible For

- Operations & Standards

- Own daily operations across your cluster of stores, including opening and closing compliance, staffing, service flow, and cleanliness.
- Conduct structured store visits with written observations, action points, and follow-through.
- Ensure product quality and presentation standards remain consistent across every outlet.
- Identify and resolve operational breakdowns before they become recurring issues.
- Ensure all stores consistently follow company SOPs, policies, and operational standards.

2. People & Performance
- Hire, onboard, coach, and, where necessary, manage the exit of store-level employees in coordination with HR.
- Build a culture of accountability where Shift Leads and Store Managers take ownership of their stores rather than depending on the Multi-Store Manager for day-to-day decisions.
- Conduct regular performance reviews and create development plans for high-potential team members.




- Identify training gaps and work with the relevant teams to address them.
- Drive employee engagement and reduce attrition by building strong, motivated teams.

3. Commercial & Financial Accountability
- Track daily sales, waste, inventory, and cost metrics across your cluster.
- Identify variances and drive corrective action with urgency.
- Maintain discipline around petty cash, vendor coordination, procurement, and inventory management at the store level.
- Monitor store-level costs and profitability.
- Own your cluster's P&L; contribution and understand the key numbers driving business performance.
- Identify opportunities to improve sales, control costs, and increase operational efficiency.

4. Customer Experience & Brand
- Monitor customer feedback across Google Reviews, Swiggy, Zomato, and in-store channels.
- Ensure customer complaints are addressed quickly and effectively.
- Identify recurring customer issues and ensure learnings are incorporated into store operations.
- Maintain Amadora's reputation as a premium, detail-oriented brand at every customer touchpoint.
- Ensure product quality, service standards, store ambience, and customer experience remain consistent across all outlets.

5. Reporting & Communication
- Provide structured daily and periodic updates to senior leadership—not just "all okay."
- Surface operational issues early, propose practical solutions, and follow through on commitments.




- Maintain clear communication with Store Managers, Shift Leads, HR, Accounts, and senior leadership.
- Act as the connective tissue between the stores and leadership.
- Ensure decisions and action points are communicated clearly and implemented on the ground.

What We're Looking For
- 3–5 years of experience in F&B;, QSR, specialty retail, or a similar customer-facing operations environment.
- At least 2–3 years of experience managing multiple locations/stores.
- A natural operator who notices what's off before anyone has to point it out.
- Strong people-management skills with the ability to be firm when required and fair at all times.
- Comfortable working with numbers—sales, waste, inventory, costs, and variances should be part of your everyday language.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and decision-making abilities.
- Chennai or Bangalore based, with willingness to travel between cities as required.
- Experience with delivery platforms such as Swiggy and Zomato is preferred.
- Working knowledge of basic POS systems and retail/F&B; technology is a plus.
- Comfortable working in a fast-paced environment where priorities can change quickly.

Why Amadora? We're not a cookie-cutter QSR chain.

Every scoop we serve is made from scratch using real ingredients—no shortcuts, no compromise. That means the person leading our stores needs to genuinely care about quality, not just throughput.

This role has real influence.

You'll shape how dozens of people show up to work, how thousands of customers experience our brand, and how we grow into current markets.

If you want a role where your fingerprints are on the operation—this is it.

📌 Multi Store Manager - QSR/Retail Operations (Chennai)
🏢 Amadora Artisan Ice Cream
📍 Chennai