HERE'S WHAT YOULL DO:
First point of contact for customer concerns relating to technical issues with the application.
Provide timely response/resolution to technical, product and cloud infrastructure inquires.
Provides resolutions within established Service Level Agreement Guidelines.
Trouble-shoot/qualify cases before advancing it to engineering.
Answer questions regarding product functionality and usage.
Work high priority technical incidents and critical outages.

WHAT YOU NEED TO SUCCEED:
2+ Years of Industry experience
Excellent (oral and written) communication skills in English.
Experience with front end technologies like HTML, CSS, J-script and API. Addition to this if some one has good experience in Magento/PHP Support along with AWS cloud will be cherry on cake.




Solid knowledge of Linux command line and Linux as O/S
Relational database skills: Deep expertise in MySQL and database queries.
Familiarity with programming/scripting languages such as Node.js, Perl, Java and Python.
Understanding of up-to-date web technologies and relationships between them
Experience troubleshooting web application and performance issues.
Ability to analyze/extrapolate issues via logs and other sources of information to present it to infrastructure and application teams a positive starting point for in depth reviews.
Available for on-call rotation, work off hours, holiday and weekend hours as required.

📌 Technical Support Specialist Noida
🏢 VARITE
📍 Noida