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Field Technical Issue

Management
Manage and resolve technical complaints from the field efficiently.
Provide immediate, high-priority support for escalated field cases, including on-ground assistance for critical customer vehicle issues.
Ensure swift diagnosis and resolution to minimize vehicle downtime.
Escalation

Handling & Telematics Review
Monitor AWS notifications for critical failures and escalate as required.
Review telematics data post-escalation to identify root causes and corrective actions.
Close escalated technical complaints through Zoho with timely follow-up.
CIR & CVI Analysis
Analyze technical issues raised via CIRs; approve, reject, or request further data.
Create CVI tickets with complete L1 analysis and document all critical failures.
Firmware & Connectivity Support




Monitor firmware status across the fleet and ensure updates are released.
Resolve firmware-related issues and escalate through Zoho when needed.
Address E-SIM connectivity issues and maintain reliable network performance.
Service

Circulars & Campaign Management
Review ASBs shared by CQA and prepare service circulars with field actions, impact lists, FRT, and cost details.
Calculate FRT and labor costs for campaigns.
Prepare reports on campaign completion %, warranty reduction impact, and associated costs for the region.
Training & Support for Field Teams
Conduct basic telematics training for ASEs.
Deliver part diagnosis training for ASEs and G-Staff

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📌 Technical Field Support West Bengaluru
🏢 Ultraviolette Automotive
📍 Bengaluru