Key Responsibilities : Service Delivery & Operations Management :

- Own and govern infrastructure and platform support services across all technology towers.
- Ensure stable and reliable operations of production, UAT, and DR environments.
- Drive incident, problem, change, release, and capacity management processes.
- Lead weekly operational reviews, service reviews, and stakeholder governance meetings.
- Monitor service delivery against agreed SLAs, OLAs, KPIs, and compliance requirements.
- Coordinate major incident management and facilitate post-incident RCA activities.Technical Project Management :
- Manage end-to-end delivery of infrastructure, platform, cloud, and operational improvement projects.
- Develop project plans, schedules, resource allocations, and risk mitigation strategies.
- Manage project dependencies across infrastructure, application, database, middleware, and platform teams.
- Coordinate infrastructure refresh, upgrades, migrations, patching, and DR initiatives.




- Provide regular executive reporting and project status updates.T24 Support Governance :
- Coordinate T24 application support activities across infrastructure and application teams.
- Work closely with Temenos vendors and internal business stakeholders.
- Ensure setting availability and operational readiness for T24-related services.
- Support release planning, production deployments, upgrades, and issue management for T24 platforms.
- Facilitate problem resolution across database, middleware, OS, and platform layers impacting T24.Cloud & DevOps Coordination :
- Support cloud adoption, migration, and modernization initiatives.
- Coordinate CI/CD implementation and deployment planning activities.
- Monitor platform automation initiatives and infrastructure-as-code adoption.
- Ensure DevOps and SRE practices are aligned with operational objectives.
- Work with engineering teams to improve deployment efficiency and operational resilience.

📌 Maveric Systems Technical Project Manager Infrastructure & Platf (India)
🏢 Maveric Systems
📍 India