· Lead a team of Analysts and

Senior Analysts across shifts.

· Set targets, monitor KPIs, and ensure SLA adherence.

· Drive process improvements and training initiatives.

· Handle merchant escalations and critical incident responses.

· Interface with product and compliance teams for issue resolution.

· Conduct regular 1-on-1s,

appraisals, and coaching.

Requirements

· Bachelor’s degree; preference for Finance, Business, or

Tech domains.

· 6+ years of customer support experience, with 2+ years in leadership.

· Expertise in U.S. fintech or banking domain preferred.

· Proficiency in reporting tools and workforce management.

· Robust decision-making, communication, and leadership skills.

This position requires a 6-day work schedule. Monday to Friday will be Work-From-Office (WFO), while Saturday or Sunday will be Work-From-Home (WFH). The 6th-day working will be compensated as per company guidelines.

Perks
5 Days Working
One Complimentary Meal per Day
Internet Reimbursement
Gym Reimbursement
Group Medical Insurance
Mental Health support advantages
Relocation Assistance (if Applicable)

📌 Zr 181 Manager Cms Aquiring Chandigarh (India)
🏢 Priority Idc
📍 India