Manager – Quality Assurance & Enablement

Hospitality Audits · Training · Systems

? Noida / Delhi NCR · Full-Time · On-Site · 5–8 years experience

Company Description

Uniliv is a leading provider of secure, cozy, fully furnished student housing and co-living accommodations across India, with a strong focus on tech-enabled property management and residential solutions. The company offers convenient, community-driven living in major cities through an all-inclusive rental model with minimal security deposits and transparent, single-fee rent. Residents benefit from premium amenities such as contemporary, fully-equipped rooms, 24/7 power backup, high-speed internet, and regular housekeeping and laundry services.

By removing everyday housing hassles, Uniliv empowers people to succeed and experience the future of connected living nationwide.

About the Role

As Uniliv scales across cities, consistency is everything — every resident, in every property, should experience the same hospitality-grade standard. This role exists to make that consistency real and repeatable.

We're looking for a rare hybrid: an operator who can walk into any property and audit it to a five-star hospitality benchmark, and a builder who can train frontline teams and design the systems that keep quality high long after the audit is done. You'll own two equally critical mandates — assuring quality on the ground and enabling the people and processes that deliver it — and you'll build both from first principles.

This is a foundational role for someone who takes pride in standards, thinks in systems, and gets energy from turning "how we do things" into something documented, teachable, and scalable.

What You'll Own





? Quality Assurance & Hospitality Audits

- Conduct full-fledged property and hospitality audits across housekeeping, hygiene, F&B;, rooms, common areas, maintenance, reception, security, staff conduct, and every resident touchpoint — benchmarked to hospitality standards.
- Run scheduled, surprise, and mystery audits to capture the true on-ground experience, then re-audit to confirm findings are closed.
- Produce structured audit reports — photos, ratings, risk areas, action owners, and closure timelines — and maintain a live property quality scorecard that surfaces top and bottom performers.
- Hold property teams accountable to standards firmly and fairly, driving corrective action without creating friction.

? Training & Team Enablement

- Design and deliver structured training for Customer Support and Sales teams — covering service standards, communication, soft skills, product knowledge, and customer handling.
- Build onboarding programs, playbooks, and refresher modules that get new team members productive faster.
- Measure training impact through assessments and on-ground performance, and close skill gaps as they emerge.

⚙️ Systems & Standards (Building From Scratch)

- Create the quality backbone from the ground up — audit frameworks, SOPs, checklists, scorecards, and escalation/closure processes.




- Codify tribal knowledge into documented, repeatable standards that scale with the business.
- Partner with operations and leadership to translate audit and training insights into continuous, measurable improvement.

What You Bring

- 5–8 years of experience spanning hospitality quality/audits and team training or enablement.
- Hands-on expertise conducting property and hospitality audits at a genuine hospitality standard — housekeeping, F&B;, rooms, common areas, hygiene, and service quality.
- A proven track record training Customer Support and Sales teams, including designing and delivering your own content.
- Demonstrated ability to build systems and processes from zero — SOPs, checklists, audit frameworks, scorecards, and training programs.
- Strong command of hospitality service standards, SOP compliance, and quality-assurance methodology.
- Sharp observation, follow-through, and reporting discipline, with the maturity to hold teams accountable without conflict.
- Confident communication, facilitation, and public-speaking skills.
- Proficiency with Excel/Google Sheets and reporting tools for scorecards and tracking.
- Comfort working on-site across multiple properties in a dynamic residential setting.
- Background in hospitality, hotels, co-living, or student housing strongly preferred; Bachelor's degree in Hospitality, Management, Business, or a related field, or equivalent practical experience.

Why This Role Matters

You won't be maintaining a system someone else built — you'll be building it. As Uniliv grows, the standards you set and the teams you train become the foundation every future property is measured against.

📌 Manager – Quality Assurance & Enablement (Noida)
🏢 Uniliv
📍 Noida