JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized perks to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are looking for an Intelligent Automation Manager for our JBS Business, as part of our Global Business Excellence and Transformation team. This is a senior developer role, one level below the P3 Senior Manager. The core role responsibilities are helping us build out the Automation capability for the organization — spanning RPA and Gen AI-enabled automation — and supporting the design, delivery, and maintenance of these solutions for our customers, as well as supporting the delivery of a broader array of technology initiatives for JBS.

About JLLWe're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best.

We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

Role PurposeThe Intelligent Automation Manager for JBS role requires working collaboratively with teams and sponsors to design, build, and support automation solutions of varying size and complexity - primarily RPA, with growing exposure to Gen AI-enabled automation. This role will utilize technical and change management principles and tools to focus on driving financial results for assigned workstreams, ensuring deliverables are tangible and well-constructed, with the lead providing overall technical direction.

What This Job InvolvesResponsible for design, development, run support and maintenance of RPA solutions

Be a subject matter contributor in Automation - primarily RPA technologies (Automation Anywhere A360 & Power Platfrom), but also other low code/no code technologies and Gen AI-enabled automation - from a design/delivery/maintenance perspective

Be accountable for the design, development, and execution of the RPA and Gen AI-enabled automation solutions assigned to them

Design, develop, and implement RPA solutions using Automation Anywhere A360 to streamline processes and maximize efficiency

Design automation processes as per the operational needs of the organization, using Workload Management for scalability

Scripting/coding in the RPA tool to resolve automation issues

Review code and design for peer solutions, providing input on development and systems integration

Configure new automations with efficient and easily understandable automation tools

Document automation procedures

Collaborate with RPA Governance on best practices and code reviews

Contribute to training businesses on the use of RPA technologies and automation best practice

Participate in technical discussions and help develop strategies to solve technical challenges

Perform root-cause analysis for errors/incidents

Support the identification of the over-arching framework to deliver RPA and Gen AI-enabled solutions from inception to maintenance and ongoing monitoring of digital worker performance

Work closely with technology to support a holistic Automation SDLC that integrates and operates effectively with technology infrastructure requirements, including basic prompt-related considerations for Gen AI-enabled automations





Build and maintain effective communications with key stakeholders, cross functional leaders and project team members

Be accountable for delivering agreed internal client benefits for their assigned automations

Coach and guide developers where necessary

Contribute to a culture of process re-engineering into automation and Gen AI-enabled solution design

Model and develop robotic process and Gen AI-enabled solutions to reduce manual processes and improve employee productivity

Apply best practices to reduce complexity, improve scalability, reusability, security and increase efficiency through standardisation

Provide support in performing QA testing and supporting User Acceptance Testing as needed whilst contributing to the broader capability, including flagging inconsistent or unreliable Gen AI outputs for review

Support governance and regular report-out to help achieve defined outcomes within defined timeframes The CandidateThe successful candidate will combine the ability to work with multiple teams/workstreams with prior experience delivering the benefits of transformational change.

The candidate needs a demonstrable and highly technical mind-set, strong design acumen in addition to excellent listening and communication skills. A logical, structured approach to problem solving and common sense are key.

ExperienceExtensive professional experience in a technology delivery role, ideally with exposure to a top-tier strategy consulting firm and/or a firm with a well-established transformation agenda

Previous roles include hands-on Technical Delivery experience in a global company with similar size to JLL

At least 5 years of experience which includes RPA, Gen AI, prompt engineering, and programming

RPA platform experience: extensive hands-on experience with Automation Anywhere A360 (Control Room, bot development), plus experience with Power Automate/Power Platform, with certifications is a plus

Experience with Gen AI tools/tech implementations, including LLM-based prompting and familiarity with enterprise Gen AI platforms (OpenAI, Anthropic Claude, Microsoft Copilot, Azure OpenAI)

Preferred exposure to agentic AI concepts or Automation Anywhere's Agentic Process Automation (APA) platform

Experience with Run support

Direct experience contributing to major international business transformation projects

Strong technical and analytical skills are essential

Diverse industry and functional backgrounds gained through consulting or elsewhere

Ability to train / transfer learning and skills to junior developers

Strong interpersonal and communication skills

Needs to demonstrate credibility in having delivered automation solutions as part of a design and implementation programme

Technical SkillsMust have experience in Solution Design, Development, Testing, Run Support, Maintenance, Incident Management and Change Management

Control room administration knowledge (Automation Anywhere A360)

Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes

Experience in handling Change Requests and Incidents, and experience in change management process

Knowledge of SDLC and Agile development

Good working experience with all types of applications and APIs for RPAs

Good working experience with document automation and other OCR tools, including Gen AI-powered document processing

Experience of Database, Python/VB scripting and Excel VBA

Knowledge of Agile Tools like Azure DevOps or JIRA To own, contribute and deliver project tasks / activities as required to deliver project outcomes on the ground

Contributing to a central capability to deploy Automation at scale and quality

Gen AI & Prompt EngineeringSolid,



hands-on prompt engineering skills for business automation use cases: data extraction, document classification, content generation, and decision/validation logic

Familiarity with prompt optimization techniques: few-shot learning, chain-of-thought prompting, role-based prompting, context management, etc

Understanding of hallucination risk and output-validation strategies for production use

Experience integrating LLM APIs (OpenAI, Anthropic Claude, Microsoft Copilot, Azure OpenAI, AWS) into automation workflows

Working knowledge of retrieval-augmented generation (RAG) concepts for grounding Gen AI outputs in enterprise data

Change / Leadership SkillsInfluencing and Team work: ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others

Technical Depth: strong working knowledge of the Automation Anywhere platform and Gen AI tooling; able to solve non-trivial technical problems independently and knows when to escalate to the next level

Analytical Skills: has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change

Character: high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach

Work with stakeholders to ensure understanding and support for proposed solutions

Collaborate with other Divisions, senior leaders and support functions (often across different geographies)

Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management

Behavioral CompetenciesThink Big: thinks strategically, simplifies the complex, solves complex problems, sees the big picture

Drive Change: thrives on change, learning agility, intellectually curious, appetite for risks, digital drive

Helps Others: builds relationships, actively collaborates, helps others succeed

Get It Done: acts decisively, drives results, passion to win, takes ownership, accountable, resilient

Business First: focuses on customers and clients, business/financial acumen, JLL first

Inspire: inspires others, creates vision and strategy, energizes others

If this resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Manager, Intelligent Automation (Gurugram)
🏢 JLL
📍 Gurugram