Manager – Customer Excellence | Operations & OHC Management

Locations: Hyderabad

Employment Type: Full-time

Experience Required: 6–8 Years

About GigaCare

At GigaCare, we’re redefining how organizations deliver healthcare to their employees. As a leading provider of employer direct healthcare solutions, we specialize in managing onsite health clinics and delivering high-quality healthcare services to workplaces across India. Our mission is easy — to make healthcare more accessible, efficient, and impactful for businesses and their people.

About the Role

We are looking for a highly driven Manage – Customer Excellence to oversee operations across multiple Onsite Health Clinics (OHCs) and lead cross-functional teams. This role is ideal for professionals with experience in operations management, stakeholder engagement, service delivery, and people leadership. You will play a critical role in ensuring seamless clinic operations, maintaining client satisfaction, and driving operational excellence across locations.

Key Responsibilities

- Manage end-to-end operations across multiple health centres and client locations
- Lead and mentor multidisciplinary teams including Doctors, Nurses, and Administrative Staff
- Ensure consistent service delivery and operational governance across sites
- Monitor and achieve client-specific KPIs, SLAs, and business performance metrics
- Drive workforce planning including hiring,



onboarding, training, and performance management
- Track daily operations including attendance, scheduling, compliance, and workflow management
- Identify operational gaps and implement process improvement initiatives
- Conduct regular team reviews, coaching sessions, and performance discussions
- Build strong client relationships and act as the primary operational point of contact
- Prepare and present periodic business and operational performance reports

Requirements

- Master’s degree or equivalent relevant experience
- 6–8 years of experience in operations, customer success, account management, healthcare operations, or client-facing roles
- Strong leadership and people management capabilities
- Excellent communication and stakeholder management skills
- Ability to manage multiple locations and teams simultaneously
- Experience in Healthcare, Occupational Health Centres (OHC), Clinics, Employee Health, or Healthcare Operations will be an added advantage

Preferred Skills

- Operations Management
- Team Leadership
- Client Relationship Management
- Performance Management
- Service Excellence
- Process Improvement
- Workforce Planning
- Healthcare Operations

If you are passionate about building scalable healthcare operations and delivering exceptional client experiences, we’d love to hear from you.

📌 Manager - Customer Excellence (Hyderabad)
🏢 GigaCare
📍 Hyderabad