Company Description Ecliptic Insight Ventures is a forward-thinking group that delivers creative technology and consulting solutions across multiple industries. The company’s mission is to empower businesses with cutting-edge tools, strategic insights, and expert services that drive growth and operational excellence. With a strong emphasis on innovation, collaboration, and sustainability, Ecliptic Insight Ventures brings together diverse expertise to address complex challenges and unlock new opportunities.

The organization is committed to shaping the future of industries and helping clients thrive in a rapidly evolving business landscape. Team members join a culture that values curiosity, continuous improvement, and impactful results.

Role Description The Managed Service Engineer is a full-time, on-site role based in Greater Noida, focused on delivering reliable technical services and support for client systems and infrastructure.

Responsibilities include performing day-to-day monitoring, troubleshooting, and incident resolution, as well as handling maintenance and repair activities to ensure high availability and performance of managed services. The role involves providing field service and technical support at client locations, configuring and updating equipment, and documenting work performed.

The Managed Service

Engineer will collaborate with internal teams and client stakeholders, communicate clearly about issues and resolutions, and contribute to process improvements and service quality enhancements.

Qualifications

- Strong troubleshooting and technical support skills for hardware, software, and network-related issues.
- Experience with field service activities, including in office visits, system checks, and client-facing support.
- Proficiency in maintenance and repair of IT equipment, peripherals, and related infrastructure.
- Effective communication skills for coordinating with clients, colleagues, and vendors.
- Knowledge of managed services environments, basic networking concepts, and operating systems (Windows/Linux).
- Ability to follow standard procedures, maintain documentation, and adhere to service level agreements.
- Comfort working in office in Navi Mumbai, with readiness for occasional travel to nearby client locations if required.
- Relevant technical diploma or degree in IT, Computer Science, Electronics, or a related field; industry certifications (e.g., CompTIA A+, Network+) are an advantage.
- Strong problem-solving mindset, attention to detail,



and commitment to safety and security best practices.

Managed Services Engineer (L1/L2 Support)? Location: Noida, India? Employment Type: Full-Time? Work Schedule: Monday to Friday (5-Day Work Week) About the Role- We are a growing Managed Service Provider (MSP) delivering IT infrastructure, cloud, cybersecurity, and end-user support services to a diverse portfolio of clients. We are seeking a highly skilled and customer-focused Senior Managed Services Engineer (L1/L2 Support) with 2 to 5 years of experience supporting multiple client environments. This is a client-facing role requiring strong technical expertise across Microsoft environments, networking, systems administration, cybersecurity, and remote support.

The ideal candidate should possess excellent communication skills, a proactive approach to problem-solving, and the ability to manage and resolve technical issues efficiently while delivering exceptional customer service.

- Key Responsibilities- Provide advanced technical support to end-users and client environments across multiple accounts.
- Deliver remote support for desktops, laptops, servers, networks, Wi-Fi, printers, mobile devices, and business applications.
- Perform system deployments, upgrades, migrations, and configuration changes.
- Troubleshoot and resolve issues related to operating systems, networking, Microsoft 365, servers, and cloud-based services.
- Investigate root causes of recurring issues and implement long-term solutions to improve system reliability and performance.
- Support the administration and maintenance of client infrastructure, including servers, workstations, networking equipment, and cloud services.
- Deploy, manage, and monitor systems using RMM and monitoring platforms.
- Implement cybersecurity best practices including endpoint protection, MFA, backup management, patch management, vulnerability remediation, and incident response.
- Assist in infrastructure assessments and provide recommendations for system improvements, performance optimization, and security enhancements.
- Maintain accurate technical documentation, network diagrams,



asset inventories, standard operating procedures, and knowledge base articles.
- Collaborate with internal teams and clients to ensure timely resolution of support requests and project deliverables.
- Required Skills & Experience2 - 5 years of experience in an MSP, IT services, or multi-client support environment.
- Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, NAT, VPNs, routing, switching, RDP, and Wi-Fi troubleshooting.
- Experience managing Windows Server environments including Active Directory, Group Policy, File & Print Services, Certificates, and Virtualization platforms.
- Hands-on experience supporting desktops, laptops, tablets, printers, scanners, and mobile devices.
- Strong knowledge of Microsoft 365 administration including Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), MFA, and Contemporary Workplace technologies.
- Experience with backup, disaster recovery, and business continuity solutions.
- Proficiency in user account administration, email management, and access control.
- Experience working with Ticketing/PSA platforms and IT service management processes.
- Experience using RMM tools for monitoring, patching, automation, and proactive maintenance.
- Working knowledge of cybersecurity technologies and best practices for endpoint, user, and data protection.
- Excellent troubleshooting, documentation, communication, and customer service skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Good-to-Have Skills- Experience with the Kaseya ecosystem and related technologies, including:Kaseya Autotask (PSA / Ticketing)
- IT Glue (Documentation Management)
- Datto RMM
- Kaseya Cybersecurity Solutions
- Endpoint Detection & Response (EDR/MDR)
- Email Security Solutions
- Security Awareness Platforms

Additional certifications such as Microsoft, CompTIA, Cisco, or cybersecurity certifications will be an advantage.
- Why Join Us?5-day work week
- Exposure to international clients and diverse technology environments
- Opportunity to work across cloud, infrastructure, networking, and cybersecurity domains
- Collaborative and growth-focused work culture
- Career advancement opportunities within a fast-growing MSP

If you are passionate about technology, client success, and solving complex IT challenges, we'd love to hear from you. Send your resume at [email protected]

📌 Managed Service Engineer (Noida)
🏢 Ecliptic Insight Ventures
📍 Noida