Hiring Customer Support Executives - Blended Process (Voice, Emails, Chats)

iCarry is a rapidly growing online courier booking platform. We operate all over India and onboard current clients on our platform every day!

We are looking for candidates who are cool-headed, organized and confident in their working style to keep our clients happy with their shipping experience on iCarry.in.

The job involves

- Inbound calls to the customers - to help with courier issuees, explain services and get them to start booking shipments
- Provide Client support over phone, whatsapp and email – inbound as well as outbound
- Do Delivery Boost calls to the customers
- Respond to & Resolve support tickets as per SLA
- Co-ordinate with Courier Partners to resolve our client complaints
- Other ad-hoc work tasks / duties as required (as per guidance from your supervisor)

Ideal candidate should have good command in written and verbal English and Hindi (additional languages a plus)





Prior experience in a ecommerce process is mandatory.

Prior experience in customer support at a logistics company is a huge plus.

Work location - Work from your home. You should have access to a good broadband connection, a recent laptop with webcam and a mobile phone.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits

- Cell phone reimbursement
- Paid sick time
- Work from home

Language:
- Hindi (Required)
- English (Required)

Pay: ₹12,000.00 - ₹17,000.00 per month

Application Question(s)

- Where are you located?
- Do you have a laptop, good internet and mobile to work from home?
- Are you ok with the salary range of 12000 to 17000?
- What was your last drawn monthly salary?
- Have you handled customer support in any courier company previously?

Work Location: Remote

📌 Logistics Customer Support Executive (India)
🏢 iCarry Technologies
📍 India