Location: Noida – Onsite

Experience: 12+ Years

Industry: IT Services / SaaS / Software

About the Role-

inMorphis is looking for an experienced Manager – Learning & Development to lead enterprise-wide learning, capability development, competency management, and organizational development initiatives.

The role will be responsible for building a future-ready workforce by aligning learning strategy with business objectives, technical capability requirements, certifications,

project readiness, and employee development. Approximately 20% of the role will focus specifically on designing and driving Behavioural, Managerial, and

Leadership Development Programs across different employee levels.

The ideal candidate should be a strategic L&D; professional with solid hands-on execution experience, capable of translating business skill gaps into measurable learning interventions and demonstrating impact through learning analytics and business outcomes.

Key Responsibilities

- Strategic L&D; & Learning Governance
- Develop and execute the annual L&D; strategy, training plan, and quarterly learning calendar aligned with business priorities.
- Conduct Training Needs Identification (TNI/TNA) through business,

competency, performance, and skill-gap analysis.
- Establish learning governance, policies, processes, and standards across the organization.
- Partner with business leaders, HR, and functional stakeholders to identify current and future capability requirements.
- Manage learning budgets, vendors, external partners, and cross-functional learning initiatives.
- Competency Framework & Capability Development
- Develop, maintain, and govern technical, functional, behavioural, managerial,

and leadership competency frameworks.
- Create role-wise competency matrices and skill-gap assessment mechanisms.




- Design role-based learning pathways aligned to career levels and job families.
- Drive Individual Development Plans (IDPs) based on competency gaps,

performance needs, career aspirations, and future role requirements.
- Build capability programs for project readiness, interview readiness, resource deployment, and career progression.
- Behavioural & Leadership Development – 20% Role Ownership
- Design and drive structured Behavioural, Managerial, and Leadership

Development Programs for employees at different career levels.
- Build learning interventions around areas such as:

o Communication and influencing skills o Stakeholder management o Time and priority management o Performance management o Feedback and coaching o People management o Conflict management o Emotional intelligence o Leadership effectiveness o Strategic thinking and decision-making
- Develop leadership journeys for first-time managers, mid-level managers, and emerging leaders.
- Partner with business leaders to identify leadership capability gaps and create targeted interventions.
- Measure program effectiveness through pre/post assessments, behavioural indicators, manager feedback, and business outcomes.
- Technical Learning, Certification & ServiceNow Capability
- Drive role-based technical learning and certification programs aligned with business and project requirements.
- Establish certification roadmaps and monitor certification compliance.




- Identify technical skill gaps and coordinate targeted upskilling/reskilling programs.
- Support ServiceNow-focused learning and certification initiatives across relevant technical and functional roles.
- Partner with technical SMEs and business teams to build project-specific learning modules and bootcamps.
- Learning Programs & Resource Readiness
- Design and manage onboarding programs, role-based bootcamps, project readiness programs, and capability-building initiatives.
- Ensure employees achieve defined learning and readiness milestones within agreed timelines.
- Create learning pathways for both technical and non-technical/behavioural competencies.
- Drive internal knowledge-sharing, mentoring, coaching, and peer-learning initiatives.
- Learning Analytics & Effectiveness
- Define and monitor learning KPIs such as:

o Training completion o Learning effectiveness o Assessment scores o Skill improvement o Certification success o Program adoption o IDP completion o Leadership program outcomes
- Measure learning impact using Kirkpatrick or equivalent evaluation methodology.
- Use LMS data, dashboards, surveys, and analytics to identify trends and improve learning interventions.
- Leverage AI tools for learning content creation, assessments, personalization,

reporting, and L&D; operational efficiency.
- Organizational Development & Stakeholder Management
- Support organizational development and employee capability initiatives.
- Partner with HRBPs, business leaders, managers, and technical teams to drive a culture of continuous learning.
- Facilitate cross-functional capability-building initiatives and strategic talent programs.
- Support employee engagement, career development, and talent development initiatives.

📌 Learning and Development Manager (Noida)
🏢 inMorphis
📍 Noida