Role Description

Senior ServiceNow Developer

Hiring Location : Bangalore, Chennai, Pune, Noida, Hyderabad, Kochi, Trivandrum

Must-Have Skills

- 5+ years of hands-on ServiceNow development experience.
- Strong experience with ServiceNow ITSM modules, including at least 2–3 of: Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.
- Hands-on experience implementing and customizing the Financial Services Operations (FSO) module.
- Strong proficiency in JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Policies, and UI Actions.
- Expertise in Flow Designer and ServiceNow automation.
- Working knowledge of Service Catalog, Record Producers, and Request Workflows.
- Experience with CMDB configuration and maintenance.
- Experience integrating ServiceNow with third-party systems using REST/SOAP, MID Server, or IntegrationHub.
- Solid understanding of ITIL V3/V4 processes and Financial Services Operations processes.
- Experience with ATF (Automated Test Framework) and development of test scripts for regression/unit testing.
- Strong troubleshooting, debugging, and scripting skills.
- Experience working in Agile/Scrum environments.
- ServiceNow Certified System Administrator (CSA) – Mandatory.

Good-to-Have Skills

- ServiceNow Certified Implementation Specialist – ITSM.
- ServiceNow Financial Services Operations (FSO) for Implementers certification.
- Experience with Service Portal and Employee Center.
- Experience with Scoped Applications and UI Builder.
- Knowledge of Performance Analytics and ServiceNow Reporting.
- Familiarity with DevOps and CI/CD pipelines within the ServiceNow ecosystem.
- Experience with Scripted REST APIs and IntegrationHub spokes.




- Experience supporting ServiceNow platform upgrades and performance optimization.
- Ability to mentor junior developers and contribute to code reviews.

Experience Range

- 5+ years of relevant ServiceNow development experience.
- Strong hands-on experience in ITSM implementation/customization and FSO.

Key Responsibilities

- Design, develop, configure, and implement scalable ServiceNow solutions across ITSM and FSO.
- Customize forms, workflows, business rules, UI policies/actions, client scripts, notifications, and automation based on business requirements.
- Develop Flow Designer flows, Scripted REST APIs, IntegrationHub integrations, and other automation solutions.
- Gather functional requirements from stakeholders and translate them into effective technical solutions.
- Collaborate with architects and development teams to follow ServiceNow best practices and optimize platform performance.
- Develop custom applications and extend existing applications using Scoped Applications where required.
- Conduct code reviews, troubleshoot complex issues, and ensure solution quality and maintainability.
- Participate in Agile ceremonies and contribute to sprint deliverables.
- Support ServiceNow upgrades, enhancements, testing, and regression activities.
- Maintain technical documentation, design specifications, user guides, and technical manuals.
- Work collaboratively with cross-functional teams and mentor junior developers when required.

Soft Skills

- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Self-motivated, detail-oriented, and capable of managing multiple priorities.
- Strong team player with a collaborative approach.
- Willingness to mentor junior developers.
- Flexibility to work in alternate shifts.

Skills API Development, JavaScript, ServiceNow

📌 Lead I - Software Engineering (Bengaluru)
🏢 UST
📍 Bengaluru