Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation.

Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.

Our technology mirrors our people - Smart, Creative & Forward Thinking www.geidea.net To maintain competitive advantage as we grow, we are currently looking for new Lead Apex Implementation Engineer

Job purpose:

We are seeking an experienced Implementation Engineer to join our team to support Apex Production environment with BAU operations and issue investigation. You will utilize your application support skills to perform business-critical operations including backoffice processing and issue investigation & resolution.

Key accountabilities

- Perform end-of-day operations including pricing and merchant payouts
- Install and configure application for new projects
- Assist in smooth execution of UAT.
- Able to triage issues escalated by call desk or received as system alerts
- Capable of diagnosing the issue and taking remedial action within SLAs
- Able to close each ticket with complete details including timeline,



impact and remediation for future reference
- Help and mentor other team-members
- Have good communication skills to be able to interact within or outside the company effectively when working on an issue.
- Willing to work on a shift-based rota including night hours and weekends

Qualifications:

- 6 to 8 years of hands-on application support experience
- Bachelors or above degree in Computer Science.
- Experience with Apex Clearing & Merchant.
- Knowledge of Pricing and Payout in within merchant acquiring landscape.
- Hand-on experience with SQL queries.
- Hand-on experience with Linux and Bash Scripts.
- Ability to browse through application log files and exceptions.

Our values guide how we think and act - They describe what we care about the most

Customer first - It’s embedded in our design thinking and customer service approach

Open - Openness allows us to constantly improve and evolve

Real - No jargon and no excuses!

Bold - Constantly challenging ourselves and our way of thinking

Resilient – If we fail, we bounce back stronger than before

Collaborative - We know that we can achieve a lot more as a team

We are changing lives by constantly striving for a better solution

Click apply below and become part of the Geidea story

📌 Lead Apex Implementation Engineer (Bengaluru)
🏢 geidea
📍 Bengaluru