Description

ResponsibilitiesIn this individual contributor role, you willAssess the needs of the stakeholders and establish the learning goals, desired outcomes,and indicators of successIdentify appropriate learning solutions using tools such as surveys, interviews, focus groups,and sampling techniquesDesign and develop high-quality learning solutions that are appropriate to the learner profileCreate assessments and evaluate the impact of training programsProvide estimations and meet the effort required to complete a projectReporting and documentation related to any type of training, either internal or externalAt times, provide training to the support staff and Operation (if needed)Provide support to the Educational Programs and coordinate any activities related to them ifneeded.Open to work in 24X7 environment (work from office) Skills:LeadershipEmotional intelligence and professional maturityEffective communication skillsAdaptability to changeCreativity and innovationExcellent interpersonal relationshipsAnalytical, problem-solving and decision-making skillsStrong sense of urgency and commitmentProven proactivityVendor ManagementUse learning effective measurement for learning programsStudies &

- Experience:Minimum of 12-14 years overall work experienceMinimum of 8-10 years of work experience as a Behavioural/ Soft skills TrainerOpen to working from the office during evening shiftsOpen to travel between Gurugram and the Noida locationExperience in delivering Soft Skills Training &




- Leadership Development (up to Middle Management level)Experience in conducting Training Need Analysis/ Training Need IdentificationData management skillsOpen to travel between Gurugram and Noida locationsGraduate in any disciplineDesirableContent development experience with international BPOsExperience in Operations/Customer Experience/ Service DeliveryExperience in training deliveryMandatory Knowledge:Oral and written comprehension.Appropriate use of language.GSuite /MS Office - AdvancedNeeds analysis and impact assessmentStrong oral and written English language proficiencyOpportunity assessmentStakeholder management

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data &

- AI, Digital Experience &
- IT, CX Management and Trust &
- Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal chance employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

📌 L&D Team Leader and Facilitator (India)
🏢 TELUS Digital
📍 India