QRight Solutions is looking for Sr System Administrator / Sr IT Service Desk Engineer profiles for a US based client at Chennai (only IMMEDIATE JOINERS)

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Designation : System Administrator

Education : any IT related degree with ITIL certification

Experience : 15+ years of IT systems exp

Pay : 30 – 35 LPA

Location : Chennai (US shift)

Supervisory Responsibilities

- Supervise, coach, and develop Desktop Support Analysts and additional Service Desk/NOC staff, including team members based in India.
- Set daily priorities for the team, balance workload across the queue, and provide hands-on technical guidance on escalated or complex issues.
- Support onboarding, training, and performance feedback for support staff as the Service Desk and NOC team grows.
- Manage and continuously improve the service desk ticket queue, ensuring tickets are triaged, assigned, and resolved within SLA targets.
- Coordinate closely with onsite field teams to align on incident handling, project work, and client priorities across locations and time zones.

Essential Responsibilities and Duties
- Provide onsite IT support to local offices in Chennai, in addition to remote support for other locations.
- Diagnose, document, and resolve IT hardware and software issues within allocated timelines, and serve as an escalation point for issues Desktop Support Analysts are unable to resolve.
- Configure, administer, and optimize ConnectWise (or an equivalent PSA platform) for ticketing, workflows, reporting, and service desk queue management.
- Liaise with 3rd party providers and vendors for resolution of customer incidents.




- Serve as a primary point of contact for clients, communicating proactively and professionally on the status of their IT requests, incidents, and projects.
- Create user accounts and manage access controls within Microsoft 365.
- Oversee the staging, configuration, and deployment of computer systems, tablets, phones, and peripherals.
- Listen to, understand, and interpret customer requirements to propose solutions that enable the business to be more efficient.
- Present to and educate customers on IT digital solutions, processes, and tools to increase their efficiency.
- Create and maintain documentation for customers and IT support processes within Kaseya IT Glue, including team procedures and knowledge base articles.
- Assist in infrastructure setup and projects, including network devices, physical security systems, modern meeting rooms, and other emerging technologies.
- Manage small- to mid-scale IT systems deployment projects, including coordinating assignments across the team.
- Maintain the security of IT systems per company guidelines and industry best practices.
- Comply with company and customer safety and PPE requirements.

Qualifications and Experience




- Associate's or Bachelor's degree in Computer Science or an IT-related discipline, or a minimum of 15+ years of equivalent experience in IT systems, including experience mentoring or leading technical staff.
- CompTIA A+ and Network+ certifications preferred; ITIL Foundation a plus.
- Prior experience supervising, leading, or mentoring a technical support team strongly preferred.
- Hands-on experience configuring and working within ConnectWise or a comparable PSA platform required.
- Experience with Kaseya IT Glue or a comparable IT documentation platform preferred.
- Strong technical knowledge of computer hardware, mobile devices, software, networks, and up-to-date operating systems.
- Experience installing, configuring, and administering the Microsoft 365 suite, including Teams, OneDrive, SharePoint, and user/access management.
- Excellent problem-solving and analytical skills, with the ability to translate technical issues into clear, client-friendly communication.
- Outstanding verbal and written communication and customer service skills; comfortable serving as a daily point of contact for clients.
- Attention to detail and the ability to manage multiple assignments simultaneously in a fast-paced environment while directing the work of others.
- Experience coordinating with or managing distributed/remote team members across locations or time zones is a plus.
- Willing to learn new technologies, stay current with industry trends, and pursue additional technical certifications.

Pay: ₹3,000,000.00 - ₹3,500,000.00 per year

Work Location: In person

📌 IT Service Desk Team Leader (Chennai)
🏢 QRight Solutions
📍 Chennai