Job Postion – IT Executive

Role Overview The IT & Systems Support Executive will be responsible for providing day-to-day IT support to employees, managing user accounts and email systems, maintaining server access, and ensuring smooth operation of the company’s IT infrastructure.

Key Responsibilities

1. Email & User Account Management

- Create, configure, modify, and deactivate employee email accounts.
- Manage email passwords, password resets, mailbox access, and security settings.
- Maintain and manage the company email administration panel.
- Configure email forwarding, shared mailboxes, aliases, and distribution groups.
- Provide and revoke mailbox access based on employee requirements and approvals.
- Manage mailbox backup, migration, and deletion when required.
- Resolve Outlook and email login-related issues.

2. IT Helpdesk & User Support

- Provide first-level technical support to employees for IT-related issues.
- Troubleshoot login, email, device, application, and connectivity issues.
- Resolve new device login and account configuration issues.
- Support employees with Outlook and Microsoft 365-related issues.
- Maintain records of IT support requests and their resolutions.
- Escalate complex technical issues to vendors or senior IT personnel when required.

3. Server & Access Management

- Maintain and monitor company servers and related services.
- Manage server user accounts and access permissions.
- Provide, modify, and revoke folder/server access as per authorization.
- Maintain proper access controls and ensure employees have appropriate permissions.
- Monitor server availability and report technical issues.
- Coordinate server maintenance, updates, backups, and troubleshooting with vendors/IT teams.

4. Microsoft 365 / Email Administration

- Manage Microsoft 365 user accounts and licenses.
- Configure email security and user access settings.
- Manage mailbox permissions, forwarding rules,



and shared mailboxes.
- Assist with email security issues, suspicious activity, and account protection.
- Maintain proper records of active and inactive email accounts.

5. IT Security & Data Management

- Assist with password and account security management.
- Ensure timely removal of access for resigned/terminated employees.
- Maintain confidentiality of company data and credentials.
- Support regular mailbox and data backups.
- Follow company IT security policies and access-control procedures.

6. Hardware & Device Support

- Assist employees with laptop/desktop configuration and login issues.
- Support new employee device setup and account configuration.
- Troubleshoot basic hardware, camera, connectivity, and peripheral issues.
- Coordinate with vendors for hardware repairs and technical support.

7. Documentation & Reporting

- Maintain an IT support/service request tracker.
- Record issues, actions taken, and resolution status.
- Maintain records of email IDs, user access, server permissions, and IT assets.
- Prepare periodic reports on IT support activities and pending issues.

Required Skills
- Valuable knowledge of Microsoft 365 and Outlook administration
- Basic knowledge of email administration panels
- Basic server and access management knowledge
- Understanding of user permissions and access controls
- Troubleshooting skills for hardware, software, email, and login issues
- Good communication and coordination skills
- Ability to maintain IT documentation and service records
- Basic understanding of IT security and data backup procedures

Key Performance Areas
- Timely resolution of employee IT issues
- Effective email and Microsoft 365 administration
- Proper server and access management
- Accurate maintenance of IT records
- Timely creation/deactivation of employee accounts
- Maintaining system security and minimizing IT downtime

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 IT Executive( Freelancer) (CBD Belapur)
🏢 Navitera
📍 CBD Belapur