Job Title : Technical Customer Service (TCS) Associate

Responsibilities

- Help customers with Ring devices and accounts.
- Listen carefully and solve technical problems.
- Guide customers to set up and use their devices.
- Troubleshoot issues like Wi-Fi connection and device setup.
- Record customer issues and the solutions provided.
- Work with other teams when an issue needs further support.
- Suggest improvements based on customer feedback.
- Provide friendly, professional, and patient service.

Skills Required

- Positive communication and listening skills.
- Basic knowledge of Wi-Fi and internet connections.
- Interest in technology and smart home devices.
- Problem-solving and critical thinking skills.
- Patience while helping customers.
- Basic typing skills (30+ words per minute).
- Ability to learn new tools and systems quickly.
- Willingness to work flexible shifts, including evenings and weekends.

Qualifications

- High school diploma (or equivalent).
- At least 1 year of customer service experience, or experience working with customers, or currently studying in college.
- Experience using or troubleshooting technical devices is an advantage.

Pay: ₹450,000.00 per year

Work Location: In person

📌 International Voice Process/ Tech Support (Chennai)
🏢 AE TALENT BRIDGE
📍 Chennai