Position - Customer Service Executive

Classification - Voice / Domestic / Travel / Ticketing Operations

Reports to - Team Leader Customer Service / Manager

Education - 12th Pass minimum, graduates preferred

Location - Goregaon West

Shifts - Rotating Shifts (07am-2 pm, 2 pm – 10 pm, 10 pm to 7 am)

Days working - 6 days working

- Assist members with understanding program benefits and consult them on travel portal inquiries

- · Resolve questions and be able to process all travel inquiries

- · Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.

- · Field inbound calls or make outbound calls for the majority of your shift

- · Personally, responsible for individual customer satisfaction and resolution

- · Collaborate with team members, partners to ensure resolution





- · Manage loyalty related questions from clients

- · Update CRM internally

- · Able to take email, chat and voice requests from clients

Requirements

Requirements

- · Travel, Tourism / Hospitality experience required

- · Minimum 1 year of experience in a call center environment

- · Positive communication skills with fluency in English

- · Experience servicing a Domestic customer base

- · Airline, Travel and Resorts experience required

- · GDS Travel Software experience required

- · Should be able to read fare Rules & Penalty.

- · Able to learn new process quickly and adaptable to change

- · Comfortable making outbound and taking inbound calls

📌 International BPO Customer Service - TRAVEL (Goregaon West)
🏢 PEOPLEOCITY
📍 Goregaon West